Service Manager

Service Role descriptionThe File Share Service team is responsible for overseeing and provisioning the File Share Service globally. File Shares are operated by internal and external operational teams. The Service consists of all aspects of technology, IT assets, processes, providers and customers, finances, communication, etc.). The Service team is...

Customer Interaction: Answering customer questions, providing information on services and pricing, and serving as the main point of contact for their inquiries. Service Coordination: Receiving, logging, and prioritizing service requests, and coordinating with service teams to ensure timely resolution. Administrative Support: Processing paperwork, generating...

Customer Support: Answer phone calls, emails, and chat messages to provide support and resolve issues. Product/Service Information: Provide detailed information about products, services, policies, and procedures. Problem Resolution: Listen to customer concerns and complaints, and find effective solutions to address them. Order & Account Management: Process...

Responding to Inquiries: Customer Service Assistants must be adept at managing and responding to a wide range of questions and concerns from customers. They provide information about products, services, and company policies, ensuring that customers receive accurate and timely replies. ​ Resolving Issues: These professionals are problem-solvers who handle...

Warmly welcome and assist guests, provide information about services and local attractions, and address all questions, feedback, or complaints promptly and professionally. Front Desk Operations: Manage guest reservations, process check-ins and check-outs, handle payments, and maintain organized guest logs and front desk areas. Coordination and Support: Serve...

Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team....

Answering incoming phone callsResponding to customer emails and online chatFulfilling customer requestsProviding customer supportSelling the company's productsPromoting company newsUsing computer systems to record conversation detailsUpdating customer recordsHandling service issuesActing as the first point of contact for many customersResolving highly...

Handling all incoming customer queries and questions Providing the appropriate service and information or referring clients to another department Referring problematic issues that they cannot solve to management Resolving customer complaints and issuing refunds as needed Maintaining an accurate Customer Relationship Management (CRM) database by entering and...

Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner.Provide accurate information about products, services, and company policies.Troubleshoot and resolve customer complaints or technical issues efficiently.Ability to multitask, manage time effectively, and work under pressure.Positive attitude, empathy,...

Picking:Accurately pick products from warehouse shelves according to order sheets.Ensure the correct quantity and quality of products are picked. Packing:Carefully pack items ensuring they are secure for dispatch.Label packages correctly, including barcodes, addresses, and handling instructions. Scanning & Inventory Management:Scan items using handheld...