Associate Operations Specialist

Job Description

This is a hybrid position, that requires employees to be onsite in our Nottingham office 2-3 days a week.

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the many voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness.

Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.

What We Do:

We are on the frontline of recruitment enabling organizations to Hire Smarter. Onboard Faster First Advantage is an HR Tech company delivering innovative solutions and insights to enable our customers to manage risk and hire the best talent. Leveraging an advanced technology platform, First Advantage builds fully scalable, configurable screening programs that meet the unique needs of our customers. Headquartered in Atlanta, GA and with an internationally distributed workforce spanning 17 countries with nearly 10,000 employees, First Advantage performs over 100 million screens in over 200 countries and territories annually.

About The Role:

We are seeking a Associate Operations Specialist. This role is hybrid, requiring employees to be onsite 2-3 days a week in our Nottingham office. Associate Operations Specialists are responsible for providing timely administrative, operational and support activities for all products and services as required within EMEA Operations.

Who You Are:

You are self-motivated and ready to roll up your sleeves." While you are an independent contributor, you are also collaborative. You can spearhead a project and see it through from start to completion. As a team player, you navigate cross-functional teams and work well with team members in other business units and departments toward a common goal. An Innovator you see gaps in current processes or workflows as an opportunity to improve and try something new. A lifelong learner and always seeking out opportunities to learn and upskill and you understand the importance of thorough and secure screening.

What You'll Do: Responsibilities:

• Provide timely administrative, operational and support activities for all products and services as required within EMEA Operations, specific to criminal records documentation.
• Process internal post and handle accordingly (for office-based employees).
• Manage a variety of customer requirements and progress applications within agreed SLAs and hourly targets across EMEA Operations.
• Support the development and maintenance of internal documentation as processes and products evolve.
• Deliver and participate in cross-training activities when required.
• Additional tasks as directed by your line manager or other team members.

What You May Need to be Successful: Essential Skills & Attributes:

• Strong attention to detail and accuracy in processing tasks.
• Ability to follow structured procedures and meet hourly targets.
• Good written and verbal communication skills.
• Proactive attitude with willingness to learn and adapt.
• Comfortable working both independently and collaboratively.
• Basic proficiency in Microsoft Office tools (Outlook, Word, Excel).
• Reliable and punctual.
• Open to feedback and development.
• Demonstrates a positive and professional approach to work.

Experience & Knowledge:

• Previous administrative or customer service experience (preferred but not essential).
• Understanding of service level agreements and performance metrics.

Why First Advantage is Your Next Big Career Move

First Advantage is going through a technology transformation We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact.

Additional benefits offered to our eligible people include:

• Health & Wellbeing: Medical, Vision, Employee Assistance Programme.
• Personal Financial Planning: Pension with employer contribution, Life Assurance and Financial and Legal Helpline.
• Personal & Family Leave: Holidays (PTO), Enhanced Maternity Leave, Sick Pay.
• Career Development: Mentoring Programme, SOAR Programme (Manager development), and Annual Performance Reviews.

What Are You Waiting For? Apply Today

You have learned a little about us today we want to learn about you If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now

United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

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