Customer Service ll Kolkata, Night Shift
2 weeks ago
Minimum (6 Months) or Fresher experience navigating multiple/concurrent digital chat interactions.
- Prior digital/call centre experience preferred.
- Familiarity with Microsoft Office applications.
- Must possess excellent written and oral communication, listening, and comprehension skills.
- Typing Speed 30 WPM with 94% accuracy
- Must possess effective time management and organizational skills.
- Stellar customer service skills and the ability to de-escalate customer frustration.
- Superior problem-solving skills and the ability to work independently and objectively.
- Dedication to the customer experience with the ability to build and maintain strong relationships.
- Team oriented and self-motivated. Role & responsibilities
Preferred candidate profile
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