Operations Associate

2 weeks ago

Navi Mumbai, Maharashtra, India Fynd Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Location: Nexus Mall, Seawoods Navi Mumbai.

What will you do at Fynd?

  • Process customer orders accurately through the platform/panel.
  • Identify, address, and resolve order-related and operational issues promptly.
  • Pick up orders from brand stores located within the mall premises.
  • Ensure correct packaging and timely dispatch of products.
  • Maintain consistent and clear communication with the central Operations team.
  • Troubleshoot application issues for internal and external users.
  • Coordinate with ground staff to ensure SLAs (Service Level Agreements) are consistently met.
  • Collaborate with logistics partners and internal teams to streamline deliveries.
  • Prepare and maintain operational reports (daily, weekly, monthly) for performance tracking and insights.

Some Specific Requirements

  • Excellent fluency in written and spoken English is essential
  • Ability to manage multiple tasks and deliver to deadlines
  • Ability to build external and internal relationships and partnerships
  • Continually looks for efficiency gains, shares best practice and suggests process improvements
  • Customer service experience and the ability to deal with difficult customers is essential
  • Excellent organisational skills and ability to priorities
  • Good communication and documentation skills
  • Proficiency in MS Office
  • Preferably 1 year and above experience in operations in retail, e-commerce or start-up
  • Smart Freshers can also apply.

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