IT Support Specialist

14 hours ago

Chennai, Tamil Nadu, India Roanuz Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

Job Title: IT Support Specialist

Job Responsibilities:
  • Monitor and maintain computer systems, applications, and networks.
  • Identify, escalate, and resolve tickets requiring urgent attention.
  • Diagnose issues, allocate appropriate resources, test fixes, and follow up to ensure resolution.
  • Provide timely and effective technical support to users.
  • Maintain up-to-date knowledge of relevant support policies to deliver accurate solutions and document resolutions.
  • Handle and resolve helpdesk requests efficiently.

Required Skills:
  • Basic knowledge of object-oriented programming (preferably Python).
  • Proficiency in Linux commands and SQL/NoSQL queries.
  • Strong understanding of Linux services and web servers (e.g., Nginx).
  • Experience troubleshooting issues on Linux & Windows OS.
  • Familiarity with Ubuntu OS.
  • Excellent communication and problem-solving skills.
  • Willingness to work in a rotational shift, including nights.
  • Bachelor's degree in Computer Science or a related field (preferred).
  • At least 1-2 years of experience with Microsoft Azure.

Nice to Have: Knowledge of AWS or other cloud hosting platforms.

About the Company

At Roanuz, we build products and applications using practical artificial intelligence. We build everything out of an in-house AI framework. We reinvent sports data, bringing in a technological revolution in sports. Working on AI research & development since 2012, we are one of the most sought-after companies in the global sports tech market.

Why Roanuz?

Working at Roanuz is about joining a team of innovative minds who are passionate about solving complex problems every day.


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