Service Sales Specialist

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This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we've announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing.  By joining us now, you'll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.

This Position reports to:

In this role, you will be responsible for driving service-related business by identifying customer needs, proposing tailored service solutions, and maintaining strong client relationships. This role bridges the gap between technical service delivery and commercial sales, ensuring customer satisfaction while achieving revenue targets.

The work model for the role is #Li_onsite.

This role is contributing to the Robotics & Discrete Automation in Faridabad India.

You will be mainly accountable for:

• Promote and sell service offerings such as spare parts, upgrades, retrofits, service agreements, preventive and condition-based maintenance, digital services, repairs, and health checkups.
• Understand customer requirements, propose suitable service solutions, prepare and deliver technical and commercial proposals, and follow up on leads generated by self or other channels.
• Maintain strong relationships with existing customers, identify new business opportunities, and collaborate with internal teams to ensure smooth execution of service contracts.
• Ensure accurate documentation of customer interactions, quotations, and sales activities while working with customers and operations teams to achieve timely revenue realization and collections.
• Meet defined business KPIs (Order Booking, Revenue, Collection, Order GM%) and strictly adhere to company policies, global guidelines, risk review processes, EHS standards, and behavioral expectations.

• BE/B.Tech or Diploma in Electrical, Electronics, or Mechatronics Engineering with 5–8 years of total experience.
• Minimum 2–3 years of relevant experience in robotics customer service sales, with at least 2 years in robot operation and maintenance.
• Working knowledge of PLC systems, communication protocols, Field Buses, and robotic peripheral equipment; experience in these areas is an added advantage.
• Strong foundational knowledge of pneumatics, hydraulics, mechanical and electrical systems—both hardware and software.
• Demonstrated ability to work independently and adapt to new technologies and evolving service offerings.
• Experience in business development or customer-facing roles, with good analytical thinking and problem-solving abilities.
• Effective communication, presentation, and interpersonal skills; assertive yet collaborative approach.
• Willingness to travel extensively; familiarity with tools like SAP and SFDC is preferred.

ABB Robotics & Discrete Automation Business area provides robotics, and machine and factory automation including products, software, solutions and services. Revenues are generated both from direct sales to end users as well as from indirect sales mainly through system integrators and machine builders.

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