Director, Operations

JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   Summary of Accountability: 40%: Project delivery processes, JLL Compliances, Global best practices, Risk Management  , P & L support, Key Accounts Management 40%: Resourcing – budgeting, sourcing & hiring, Trainings, Team building, and Performance Management  20%: Central Sales pitch support – Talent identification, deployment scheduling, project execution plan and project kick-off.  Key Responsibilities: Strategic Planning and Execution: Support the development and implementation of annual operational business plans, aligning with regional and state objectives. Execute strategic initiatives set by PDS leadership, ensuring market-specific requirements are met. Develop technology roadmaps to maintain industry leadership. Operational Excellence: Define and implement the "JLL Way" through standardized project and operations frameworks. Drive operational efficiency by identifying process improvements, standardizing procedures, and implementing best practices. Spearhead implementation of PDS India operations policies, procedures, and systems. Work on efficiency improvement, resource optimization and digital adoption in the region.Key Accounts Management:  Manage clients &  oversight delivery of the projects. Performance Management and Business Decision Support: Track and monitor non-financial KPIs and objectives. Track performance metrics, conduct periodic business and project reviews, and implement corrective measures as needed. Contribute to business planning processes and support data-driven decision-making. Support and work with city lead in managing the State P & L. Risk Management and Compliance: Proactively identify and mitigate project risks, ensuring compliance with regulations, industry standards, and company policies. Maintain occupational health, safety, and environmental standards. Uphold excellence in corporate governance, compliance, and ethics across teams.  Team Development and Talent Management: Collaborate with the Cluster Lead to drive regional efforts in operations, hiring diverse talent, and providing training. Foster a high-performance culture of collaboration and professional growth. Jointly develop job descriptions, competency frameworks, and maintain a database of team capabilities. Ensure timely completion of performance management processes in coordination with the Cluster Lead.  Technical Training and Skill Development: Lead comprehensive technical training initiatives, including skill analysis, on-job training, and performance evaluation. Monitor individuals on performance improvement plans, collect feedback from cluster leads, and drive workshops for technical skills such as planning, documentation, and contracts administration in collaboration with Business Operations. Implement and oversee a structured approach to continuous learning, ensuring team members stay current with industry best practices and emerging technologies. Stakeholder Engagement and Collaboration: Build strong relationships with internal stakeholders and external partners. Develop innovative solutions for client communication. Assist in periodic reviews, address escalations, and inspire technology and data strategy adoption. Engage with the JLL community on innovation initiatives. Resource Management: Work closely with the Cluster Lead to identify potential new resource requisitions based on pursuits and pipeline. Collaborate on hiring strategies with Talent Acquisition. Jointly manage resource utilization and allocation across projects. Support the Cluster Lead in managing debts and accounts receivable. Ethics and Compliance: Ensure excellence in corporate governance, compliance, and ethics throughout the reporting teams. Oversee the implementation of JLL's standards and policies, maintaining the highest levels of integrity in all business operations. Location: On-site –Bengaluru, KAScheduled Weekly Hours:48If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements.  We're interested in getting to know you and what you bring to the tableAt JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. 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