Hotel Operations Manager

1 week ago

Madurai Ramanathapuram Thoothukudi, India Kfour Apartment & Hotels Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities

Operational management

  • Oversee and coordinate the daily activities of departments like the front desk, housekeeping, and maintenance.
  • Ensure all operational procedures are followed to maintain high standards of service, cleanliness, and efficiency.
  • Implement and enforce health, safety, and fire procedures throughout the hotel.
  • Conduct regular inspections of the facilities.

Financial management

  • Manage budgets, forecast revenue, and monitor expenditures to control costs and maximize profitability.
  • Track financial performance and provide reports to senior management.
  • Monitor inventory and coordinate with vendors for supplies and services.

Guest and staff management

  • Ensure exceptional guest satisfaction by addressing complaints and resolving issues promptly.
  • Recruit, train, and supervise hotel staff, including managing work schedules and monitoring performance.
  • Promote a culture of excellent guest care and service among the staff.

Strategy and compliance

  • Develop and implement new strategies to increase revenue and occupancy rates.
  • Ensure the hotel complies with all local laws, regulations, and company policies.
  • Coordinate with other managers and external parties, such as event planners and travel agencies.

For enquiry

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