r - business operations

1 week ago

HSR Layout Sector Bengaluru Karnataka, India Hustlehub Tech Park Full time ₹ 80,000 - ₹ 10,00,000 per year

Designation : Senior Business Operation Manager.

Job Summary

We are seeking an experienced and dynamic Senior Business Operations Manager to lead and optimize the day-to-day operations of Hustle Hub. This role requires a strategic thinker with excellent leadership skills and a passion for driving operational excellence. The ideal candidate will ensure seamless operations, enhance member satisfaction, and contribute to the overall growth and profitability of the coworking space.

Key Responsibilities

  • Oversee daily operations across all departments, including front desk, facility management, membership services, and events.
  • Develop and implement efficient operational processes and workflows to improve productivity and member experience.
  • Lead, mentor, and manage a team of operations staff, fostering a culture of accountability and continuous improvement.
  • Collaborate with sales and marketing teams to align operational capabilities with business growth objectives.
  • Monitor and analyse operational metrics, generating reports to inform decision-making and identify opportunities for optimization.
  • Manage vendor relationships and negotiate contracts to ensure cost-effective service delivery.
  • Ensure compliance with health, safety, and regulatory standards within the workspace.
  • Drive initiatives to improve member engagement and retention through superior service delivery.
  • Oversee budgeting, financial planning, and resource allocation related to operations.
  • Support the implementation of technology solutions to streamline operations and enhance the member experience.
  • Handle client escalations professionally and promptly, ensuring effective resolution and maintaining strong member relationships.
  • Apply strong problem-solving skills to address operational challenges and member concerns proactively.
  • Manage rental collection processes, ensuring timely payments and following up on overdue accounts with tact and persistence.
  • Check and manage the collection of refunds, ensuring accuracy and timely processing in line with company policies.
  • Prepare, analyse, and present operational reports using Advanced Excel tools such as Pivot Tables, VLOOKUP, dashboards, and macros.
  • Demonstrate sound understanding and practical application of Profit & Loss (P&L) management to support business decisions and improve financial performance.

Qualifications:

Master's degree in Business Administration, Operations Management, or a related field; MBA preferred.

  • Minimum of 5-7 years experience in operations management, preferably within coworking spaces, hospitality, or facility management.
  • Proven track record of leading teams and managing complex operational projects.
  • Strong financial acumen and experience managing budgets, rental collections, refunds, and P&L.
  • Excellent communication, interpersonal, and negotiation skills.
  • Demonstrated ability to handle client escalations and problem solve effectively under pressure.
  • Ability to multitask, prioritize, and work effectively in a fast-paced environment.
  • Proficient with CRM, facility management software, and Microsoft Office Suite, with advanced Excel skills.
  • Passionate about creating outstanding customer experiences and fostering community.

Job Types: Full-time, Permanent

Pay: ₹800, ₹1,000,000.00 per year

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person

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