Manager - Center Operations

7 days ago

Coimbatore Erode, India Kovai Medical Center and Hospital (KMCH) Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Hospital Center Head Job Description The Hospital Center Head is responsible for the overall administration, management, and growth of a hospital unit/center. They ensure smooth operations, quality patient care, financial sustainability, regulatory compliance, and employee satisfaction.

Key Responsibilities

Strategic & Operational Management

  • Oversee day-to-day hospital operations across all departments.
  • Develop and implement strategies to achieve organizational goals.
  • Ensure smooth coordination between clinical, nursing, and support services.
  • Monitor performance metrics (bed occupancy, patient inflow, turnaround time).

Patient Care & Service Excellence

  • Ensure delivery of safe, ethical, and high-quality patient care.
  • Implement patient satisfaction programs and grievance redressal mechanisms.
  • Monitor compliance with clinical protocols and accreditation standards (NABH, JCI).

Financial & Business Management

  • Drive revenue growth while controlling costs.
  • Monitor budgets, billing processes, and profitability of the hospital center.
  • Develop business development initiatives, tie-ups, and CSR programs.

Regulatory & Compliance

  • Ensure adherence to healthcare laws, statutory requirements, and accreditation standards.
  • Supervise audits (clinical, financial, operational, safety).
  • Implement infection control, biomedical waste management, and safety standards.

Human Resource & Leadership

  • Lead, motivate, and manage multidisciplinary teams (doctors, nurses, admin staff).
  • Ensure recruitment, training, appraisal, and retention of staff.
  • Build a culture of teamwork, accountability, and service excellence.

Community & Stakeholder Engagement

  • Build relationships with doctors, patients, corporate clients, and community partners.
  • Represent the hospital in media, events, and external forums.
  • Drive corporate tie-ups, insurance empanelment, and referral networks.

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