Assistant Manager- Fulfillment Operations

2 weeks ago

Patna, Bihar, India Delhivery Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Role & responsibilities

Operations

  • Oversee and control operations across the FCs large sites in respective zones
  • Monitor client TATs daily and handle escalations from Client servicing teams
  • Client TATs to be monitored and kept under targets
  • Review FC plans with regards to the following o Manpower planning o Capital expenditure (including IT assets) o Consumables planning
  • Take ownership of FC P&L in respective zones
  • Keep costs under control as per budgeted figures
  • Meet with new clients to help them understand operations and ensure successful client start-up
  • Meet with key existing clients to understand their issues and use the feedback to improve operations
  • Conduct RCA and investigations whenever any cases of mis-shipments arise and take necessary action.
  • Conduct RCA and investigations whenever any cases of theft arise and take necessary action
  • Carry out routine audits across FCs to ensure compliance of the following
  • Operational SOPs
  • Legal / regulatory compliances
  • Health and Safety guidelines
  • Setup an interaction with external stakeholders Courier partners / Vendors / Clients to gather competitive intelligence
  • Conduct RCAs for any safety incidents. Drive a culture of safety and ensure zero Loss Time Incidents in their zones.
  • Monitor the Reco (inventory adjustments) status for their zones and plan corrective actions in case targets are not met.
  • Responsible for designing and implementing improved processes or operational policies.
  • Recommends changes to products, or services to fulfill customer needs to the quality team. FC setup and expansion
  • Take ownership of the FC expansion plan in respective zone
  • Scout for FC locations wherever they are yet to be finalized
  • Be involved in the FC layout finalization and provide feedback in design discussions
  • Take ownership of the FC execution plan in respective zone
  • Ensure that FCs are setup as per design of the Process excellence teams
  • Ensure that FCs are setup as per agreed timelines
  • Ensure that FC hiring is carried out so as to operationalize the FC on time

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