Field Collection Manager

4 days ago


Ahmedabad Hyderabad, India Yes Bank Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Urgent Opening in Yes Bank for Field Collection Manager Credit Card Collections

Location: Hyderabad & Ahmedabad

Department: Collections

Roles and Responsibilities:

  • Manage a team of field collection executives to achieve monthly and quarterly recovery targets.
  • Drive end-to-end field collection operations for delinquent credit card accounts.
  • Ensure adherence to bank policies, regulatory guidelines, and compliance norms during field collections.
  • Monitor daily performance of collection executives and take corrective actions to improve efficiency.
  • Coordinate with recovery agencies and ensure timely follow-up on overdue accounts.
  • Handle escalated customer cases professionally and ensure resolution within TAT.
  • Prepare and analyze collection MIS reports for management review.
  • Train, motivate, and guide team members to improve field collection effectiveness.

Role Profile Requirements:

Education:

  • Essential: Bachelors Degree in any discipline
  • Preferred: Graduate / Postgraduate in Finance, Commerce, or Business Administration

Experience:

  • Essential: 46 years of experience in field collections (Credit Card / Retail Loans)
  • Preferred: 7–8 years of experience including team handling

Core Competencies:

  • Customer & Quality Focus
  • Drive for Results
  • Team Leadership & Motivation
  • Problem Solving & Decision Making
  • Integrity & Compliance Orientation
  • Relationship Management


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