Field Collection Manager
4 days ago
Urgent Opening in Yes Bank for Field Collection Manager Credit Card Collections
Location: Hyderabad & Ahmedabad
Department: Collections
Roles and Responsibilities:
- Manage a team of field collection executives to achieve monthly and quarterly recovery targets.
- Drive end-to-end field collection operations for delinquent credit card accounts.
- Ensure adherence to bank policies, regulatory guidelines, and compliance norms during field collections.
- Monitor daily performance of collection executives and take corrective actions to improve efficiency.
- Coordinate with recovery agencies and ensure timely follow-up on overdue accounts.
- Handle escalated customer cases professionally and ensure resolution within TAT.
- Prepare and analyze collection MIS reports for management review.
- Train, motivate, and guide team members to improve field collection effectiveness.
Role Profile Requirements:
Education:
- Essential: Bachelors Degree in any discipline
- Preferred: Graduate / Postgraduate in Finance, Commerce, or Business Administration
Experience:
- Essential: 46 years of experience in field collections (Credit Card / Retail Loans)
- Preferred: 7–8 years of experience including team handling
Core Competencies:
- Customer & Quality Focus
- Drive for Results
- Team Leadership & Motivation
- Problem Solving & Decision Making
- Integrity & Compliance Orientation
- Relationship Management
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