Manager - Retail Store Operations

4 days ago

India Vodafone Idea Limited Full time ₹ 5,00,000 - ₹ 15,00,000 per year


Role



Store Manager



Job Level/ Designation



Manager



Function / Department



Retail



Location



Job Purpose



Overall responsibility for activities at a Vi store spanning customer service, store-level sales and revenue targets across all products (voice – post-paid/ prepaid, data etc.)Execute marketing promotions, display and store experience schemes

Key Result Areas/ Accountabilities



Sales

Achieve sales target for all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a Vi storeEnsure and monitor quality of acquisition through the storeRevenue -Deliver revenue targets for the storeIncrease revenue per footfall by aiding customers' purchase decisions

RoI

Achieve profitability (Return on investment) targets for the storeMinimize losses from pilferage (wastage) and shrinkage (unidentified losses)

Customer Service

Manage churn and achieve customer satisfaction for walk-in customers

Store Management

Ensure adherence to store processes in terms of documentation and systemsEnsure infrastructure / store upkeepMaintain availability of stock at the store while adhering to normsEnsure appropriate placement of pop-ups and product displays at store

Marketing

Execute marketing, branding and promotion activitiesEnsure fliers/ brand POS are available at storeResolve channel-specific issues within specific timelines

People

Resolve store-specific issues within specific timelinesKeep employee-retention and motivation levels high through regular reviews and performance streamlining of both on-roll and off-roll employeesIdentify gaps in performance of immediate team and ensure training to bridge the same

HSW Compliance 

Ensure that the HSW norms are adhered to

Core Competencies, Knowledge, Experience



Critical Success Factors

Continuous Learning & Empowering TalentBuilding Team CommitmentLeads Decision Making & Delivering Results

Threshold Functional Competencies

Products, Services and Technology Knowledge - Consumer

Differentiating Functional Competencies

Sales Planning and ForecastingSolving Problems

Experience

2 – 5 yearsExperience of retail store and customer relationship managementRevenue Target achievement and cost management

Must have technical / professional qualifications



Essential : GraduationDesired : Full – time post - graduation in business management/MBA

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