Manager Cloud Operations Engineer

About Energy Exemplar

In an era where the world is rapidly advancing towards a cleaner future through decarbonization, Energy Exemplar's mission lies in 'Empowering Transformative Energy Decisions'. Founded in 1999 in Adelaide, Australia, our award-winning software portfolio encompassing the modeling and simulation platform PLEXOS, Aurora, and Adapt2, is trusted by innovative organizations across the globe. Through our technology and people, we strive to enable stakeholders from across the entire energy value chain to revolutionize the energy ecosystem and to collaboratively plan and execute for a sustainable energy future with unprecedented clarity, speed, and innovation. 

Our impact is global and is being recognized across the industry. Some of our recent accolades include:

• SaaS Company of the Year – Global Business Tech Awards.
• Environmental Impact Award – E+E Leaders Awards.
• IPPAI (Independent Power Producers Association of India) Power Awards Winners
• Finalist: Platts Global Energy Awards – Grid Edge category
• Finalist: Reuters Global Energy Transition Awards – Technologies of Change
• Top 50 Marketing Team – Voted by the public at the ICON Awards.

How We Work

Energy Exemplar is growing fast around 30% year on year and, that growth is driven by how we work. We trust our team to deliver great results from wherever they work best, whether that's at home, in the office, or on the move.

We're a global team that values ownership, integrity, and innovation. You'll be supported to balance work and life in a way that works for you, and empowered to take initiative, solve problems, and make an impact, regardless of your background, location, or role.

Our four core values, Customer Success, One Global Team, Integrity & Ownership, and Innovation Excellence aren't just words. They show up in how we collaborate, how we solve, and how we grow together.

About the Role
As a Cloud Operations Manager at Energy Exemplar, you will manage and optimize the day-to-day operations of our cloud infrastructure to ensure performance, scalability, security, and reliability. You'll collaborate with cross-functional teams to drive automation, manage cloud services, and support our global SaaS offerings. This role is critical in scaling our cloud footprint and delivering seamless experiences to our customers worldwide.

Roles & Responsibilities

• Manage a team of cloud operations professionals and ensure efficient delivery of services.
• Support 24x7 operations, responding to service requests and resolving issues efficiently.
• Oversee the provisioning, configuration, and maintenance of cloud infrastructure, ensuring adherence to best practices and security standards.
• Manage and resolve cloud & on-prem-related incidents, ensuring minimal downtime and impact on business operations.
• Monitor cloud environments for performance, availability, and cost optimization, and implement proactive measures to address any issues or inefficiencies.
• Lead and mentor a team of cloud operations professionals, providing guidance, coaching, and technical support to foster their professional growth and development.
• Promote a culture of collaboration, accountability, and continuous learning within the team, encouraging knowledge sharing and cross-training opportunities.
• Coordinate with HR to recruit, onboard, and train new team members as needed to support business growth and client demand.

Skills & Experience

• 8+ years of cloud operations and automation experience 
• 3+ years of team lead experience 
• Excellent written and verbal communication skills with the ability to present complex plans and designs. 
• Experience of Tracking Cloud Ops metrics (SLA, Incident, Release tracking, Cost optimization and Security) 
• Strong knowledge of Cloud service providers such as Microsoft Azure, AWS and GCP 
• Experience in PowerShell, Bash, or Python scripts for infrastructure provisioning, deployment, automation, and maintenance activities. 
• Troubleshoot and resolve complex technical issues related to cloud services, infrastructure, monitoring, and performance bottlenecks. 
• Strong knowledge of software development life cycle methods and standards 
• Experience in Kubernetes and Docker- Good to have 

Energy Exemplar is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We welcome applications from people of all backgrounds, experiences, identities, and abilities. Please let us know if you require accommodations at any stage of the recruitment process—we're here to support you in showcasing your full potential.

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