Cloud Operations Engineer

3 days ago

Pune, Maharashtra, India NICE Full time ₹ 8,00,000 - ₹ 15,00,000 per year

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what's the role all about?

We are looking for talented and motivated professionals, interested in delivering the latest in Application Operations (SaaS) using AWS, in a culture that encourages autonomous productive teams. You are Someone who loves learning how to configure backend systems, and infrastructure that will help us build our global SaaS platform. You have a comprehensive understanding of Amazon AWS platform and know how to light and put fires out. You are an engineer with confidence in his / her skill set, who is not afraid to look under the hood and break stuff to make stuff. If yes, then come be a part of NiCE  Customer Services, a team of software engineers re-inventing Application Operations.

How will you make an impact?

You will get to team up with highly talented and highly motivated engineers and architects, using the latest in AWS, working on cutting edge technology.

As a part of this team, you will be working in a fast-paced environment deploying, monitoring, automating & supporting a highly scalable real-time critical platform(s) impacting, millions of individuals & Billions of dollars.

Implementing, configuring custom changes, and deploying new Application release upgradesSetup new environments & deploying solutions.Building proactive Monitoring & alerting service.Automation using ansible, python, Perl scripting.Setup & securing new Application instancesChange management, Building deployment and rollback plans and proceduresCreating and maintaining knowledge base for various technical resolutionsCreate and setup deployment scripts for different environments (i.e. Test properties vs Prod properties)Configure and optimize instances and web servers for optimal performance. (ex: adjusting default connection limits, adjusting request queuing thresholds)AWS troubleshooting supportSupport, Architect and Implement alongside Technical & Operations teams to meet our customers' individual needs for their infrastructure & application deployments.Work on critical, highly complex customer problems that will span multiple AWS services (dealing daily with high severity incidents).Help build and improve customer operations through scripts to automate and deploy AWS resources seamlessly with as little manual intervention as possible.Collaborate and help build utilities and tools for internal use that enable you and your fellow Engineers to operate safely at high speed / wide scale.Drive customer communication during critical events.Provide on-call off hour support and flexible to work in 24*7 shift environmentHave you got what it takes?
2 - 4 years of relevant experienceExcellent hands-on experience in managing Application Support (3 tier/2 tier apps)Strong problem solving, analytical and communication skillsExposure in handling complex application performance issuesExposure to APM tools like AppDynamics, DynatraceExcellent skills on managing containerized / cloud-based application with exposure to various cloud services (EC2, S3, IAM, ELB, VPC, VPN).Good experience in a DevOps environment / Operations team / Infrastructure Operations team.Excellent Troubleshooting skillsOS level knowledge (Windows or Linux)Database skills ( SQL ,Oracle or Postgres / Casandra)Application Server ( skills on any of Middleware technologies e.g. – Tomcat , WebLogic , WebSphere)Ability to identify the underlying root cause of performance issues & mitigate bottlenecksGood understanding on Networking , Load balancersGood communication both written and verbalExposure to scripting language (Ansible, Perl, Python, Ruby, Shell script, Powershell etc.)Experience in working with tools like OpsGenie, Nagios, Rundeck,Good understanding in Kubernetes.Cloud / Application level Security experienceExperience in Banking & Financial domainHas worked in an Agile / Sprint development model.

What's in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr 

Enjoy NiCE-FLEX  

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

Requisition ID: 9156
Reporting into: Tech Manager
Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

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