Cloud Operations Engineer

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what's the role all about?

We are building a critical function focused on proactively monitoring data processing pipelines for each of our customers, with the goal of identifying and addressing any data gaps before they impact the customer experience.

As a key member of this team, you will operate in a fast-paced, high-impact environment, responsible for monitoring, automating, and supporting a mission-critical data ingestion module. Your work will directly contribute to ensuring data reliability, operational excellence, and customer trust.

How will you make an impact?

You will team up with highly talented engineers and architects, working on cutting-edge technology in a fast-paced environment. Your responsibilities will include:

• Daily monitoring of systems to ensure customer data is processed correctly.
• Ensuring timely data processing (T+1 or T+5 for weekly arriving data).
• Reviewing data ingestion and alert generation using automated scripts.
• Executing manual monitoring tasks for new use cases until automation is implemented.
• Identifying data gaps and raising cases to appropriate internal teams.
• Performing trend analysis and communicating with stakeholders.
• Automating tasks using Python, Perl, and PowerShell scripting.
• Managing change processes and deployment plans.
• Creating and maintaining a technical knowledge base.
• Providing hands-on support for AWS/Azure environments.
• Collaborating with Support, R&D, and Operations teams to meet customer-specific data processing needs.
• Solving complex customer data problems across multiple critical applications.
• Building internal tools and utilities to optimize operations.
• Driving customer communication during critical events.
• Providing on-call support and working in a 24×7 shift environment.

Have you got what it takes?

• 3–4 years of relevant experience.
• Strong hands-on experience in managing Application Support (2-tier/3-tier apps).
• Excellent problem-solving, analytical, and communication skills.
• Experience handling complex application performance issues.
• Proficiency in managing containerized/cloud-based applications (AWS services like EC2, S3, VPN).
• Experience in Monitoring/Operations or Infrastructure Operations teams.
• Strong troubleshooting skills.
• OS-level knowledge (Windows or Linux).
• Database skills (SQL, Oracle, Postgres, Cassandra).
• Middleware experience (Tomcat, WebLogic, WebSphere).
• Ability to identify root causes of performance issues and mitigate bottlenecks.
• Exposure to scripting languages (Ansible, Perl, Python, Ruby, Shell, PowerShell).
• Familiarity with tools like OpsGenie, Nagios, Rundeck.
• Experience with Kubernetes and cloud/application-level security.
• Background in Banking & Financial domain is a plus.
• Experience working in Agile/Sprint development models.

What's in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr

Enjoy NiCE-FLEX

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 8263
Reporting into: Tech Manager
Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.