Manager, Managed Cloud Operations

5 days ago

Pune, Maharashtra, India SAS Research and Development (SAS R&D) Full time ₹ 12,00,000 - ₹ 36,00,000 per year

If youre looking for a dynamic, fulfilling career with flexibility and a world-class employee experience, youll find it here. Were recognized around the world for our inclusive, meaningful culture and innovative technologies by organizations like Fast Company, Forbes, Newsweek and more.

About the job

The SAS Cloud Operations team is looking for an experienced Manager of Cloud Operations to lead a diverse technical team of our strongest experts supporting SAS software, Azure, AWS, and GCP cloud infrastructure technologies. In this role you will be responsible for managing day-to-day activities, optimizing processes, and ensuring the smooth functioning of workflow and procedures. This role requires strong leadership skills, technical expertise in cloud technologies, and a keen focus on delivering exceptional service to our clients. SAS Cloud is growing rapidly. We need your tenacious and energetic leadership to fuel our success

As a Manager, Managed Cloud Operations you will:

  • Lead a technically diverse team in complex customer environments to ensure optimal performance, scalability, and reliability.
  • Collaborate with teams across SAS to improve our products based on customer experiences.
  • Define, monitor, and analyze KPIs related to the SAS Cloud Operational service.
  • Ensure compliance with Operational Level Agreements (OLAs) by monitoring and managing service delivery against agreed-upon performance targets, such as incident resolution times and service request fulfillment.
  • Identify opportunities to streamline operations, automate repetitive tasks, and improve efficiency across all aspects of cloud hosting operations.
  • Provide leadership and guidance to the team, including hiring, training, and performance management, to ensure a high-performing and motivated workforce.
  • Implement and enforce security best practices to protect our clients' data and ensure compliance with industry regulations and standards, such as GDPR and HIPAA.
  • Ensure your department follows documented Change Management policy.
  • Set performance goals/standards/objectives for the team. Perform all management responsibilities for the team including coaching and development.
  • Embrace curiosity, passion, authenticity and accountability. These are our values and influence everything we do.

Required qualifications:

  • 8+ years of experience in at least one major CSP (Azure, AWS, GCP, OCI, etc.), providing application support, and/or technical consulting.
  • 5+ years of experience in a leadership role with 2 years in a formal management role.
  • Bachelors degree in computer science, information systems, or related field.
  • Equivalent combination of related education, training and experience may be considered in place of the above qualifications.
  • Experience with Linux.
  • Experience in infrastructure, network, or storage management.
  • Equivalent combination of related education, training and experience may be considered in place of the above qualifications.

Additional competencies, knowledge and skills

  • Strong management and leadership skills
  • In-depth technical knowledge of one or more operating systems and hardware architecture
  • Good ability to handle multiple projects at the same time
  • Experience with SAS systems or SAS programming.
  • 5+ Years of Operational Leadership Experience, including managing KPIs relative to hosted service delivery.

  • Manager, Cloud Operations

    4 hours ago

    Pune, Maharashtra, India Druva Full time ₹ 15,00,000 - ₹ 30,00,000 per year

    Druva is the leading provider of data security solutions, empowering customers to secure and recover their data from all threats. The Druva Data Security Cloud is a fully managed SaaS solution offering air-gapped and immutable data protection across cloud, on-premises, and edge environments. By centralizing data protection, Druva enhances traditional...

  • Tech Manager, Cloud Operations, Actimize

    3 days ago

    Pune, Maharashtra, India NICE Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    So, what's the role all about?We are looking for a technically strong and delivery-focused Technical Manager to lead a team of CloudOps Delivery Engineers responsible for post go-live operations of cloud-based applications. This role is critical in ensuring timely upgrades, defect resolution, and performance enhancements across our customer environments. You...

  • Tech Manager, Cloud Operations, Actimize

    5 days ago

    Pune, Maharashtra, India NICE Actimize Full time ₹ 1,00,00,000 - ₹ 2,00,00,000 per year

    At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what's the role all about?We are looking for a technically strong...

  • Manager, Cloud Hosting

    2 weeks ago

    Pune, Maharashtra, India Pall Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Bring more to life.Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?At Pall Corporation, one of Danaher's 15+ operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible impact.You'll thrive in a culture of belonging where you and...

  • Head - Managed Cloud Delivery

    1 week ago

    Pune, Maharashtra, India Tata Teleservices Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    DescriptionKey Responsibilities Service Delivery & Customer ExperienceLead end-to-end delivery of projects & managed services with a primary focus on Azure, expanding to AWS, GCP, and other platforms over time.Act as the frontline customer leader, managing service delivery (projects) & 24x7 support and ensuring exceptional customer experience.Understand and...

  • Cloud Technology Manager, AVP

    4 hours ago

    Pune, Maharashtra, India Deutsche Bank Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About The Role :  Job TitleCloud Technology Manager, AVP LocationPune, India Role Description- We are looking for a Cloud Technology Manager who will manage Cloud Platform for our strategic Identity & Access Management GCP based application. The role is to set up, stabilize, manage the platform activities for this GCP application, it also includes...

  • Cloud Operations Executive – AWS Sales Operations

    8 hours ago

    Pune, Maharashtra, India Enreap Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Job Title: Cloud Operations Executive – AWS Sales OperationsLocation: Pune, MaharashtraJob Type: Full-TimeJob Overview: enreap is seeking a detail-oriented and proactive Cloud Operations Executive to support our AWS Cloud business operations. This role is focused on managing AWS sales operations, including proposal creation, opportunity submission via the...

  • Operations Manager

    2 weeks ago

    Pune, Maharashtra, India Equifax Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    We are seeking a proactive Manager, Fulfillment Operations to lead our team of Analysts through a critical business transformation. This role is pivotal in shifting our operations from manual processing to a state-of-the-art, automated workflow. You will collaborate closely with business owners to ensure flawless customer delivery, while championing a new...

  • Manager - IT Operations & Infrastructure

    2 days ago

    Pune, Maharashtra, India Tata Communications Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    We are seeking a highly skilled Cloud Engineer with expertise in both Amazon Web Services (AWS) and Google Cloud Platform (GCP). The ideal candidate will be responsible for designing, implementing, and managing secure, scalable, and cost-efficient cloud solutions to support our enterprise applications and infrastructure.Key Responsibilities:Design, deploy,...

  • Product Manager, Cloud Infrastructure

    3 days ago

    Pune, Maharashtra, India Abacus Insights Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Abacus Insights is a mission-driven, growth-stage technology company focused on transforming the healthcare industry, ultimately creating a more personalized patient experience, improving health outcomes, and lowering the overall cost of healthcare. Abacus Insights provides a flexible, efficient, and secure platform that organizes and exchanges healthcare...