Global Application Support Head Temenos Core Mobile Banking

5 days ago

Chennai, Tamil Nadu, India Aspire Systems Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Experience:

15+ years in Banking IT Services with at least 8 years in postgo-live support leadership role, including hands-on experience with Temenos SaaS

Job Summary:

Aspire Systems is seeking a seasoned Application Support Head to lead postgo-live support for Temenos Core Banking (Transact) and Digital Banking (Infinity) applications across the globe . This high-responsibility role requires deep experience in managing production environmentsparticularly on Temenos SaaSand demands operational excellence, regulatory sensitivity, and customer-focused leadership. The role reports directly to the Global Head of Temenos Implementations Services

Required Skills & Experience:

  • Minimum 8 years of postgo-live support experience in banking applications (preferably in leadership role)
  • Hands-on experience in supporting Temenos SaaS environments is essential
  • Strong expertise in Temenos Transact and/or Infinity platforms in live operations
  • Familiarity with SaaS deployment lifecycle
  • Excellent understanding of banking operations, regulatory compliance, and audit readiness
  • Proven ability to manage support operations with data privacy and GDPR compliance
  • Proficient in ITSM tools (e.g., ServiceNow, Jira Service Desk, Remedy)
  • Skilled in incident, problem, and change management aligned to ITIL practices
  • Strong communication, customer handling, and crisis resolution skills
  • Experience supporting clients in regulated markets (EU, UK, Singapore, India, NAmerica) is a plus

Education:

  • Bachelors degree in Engineering, Computer Science, or a related discipline
  • ITIL certification is required
  • Certification in data privacy or cloud governance (e.g., CIPP, ISO 27001, CSA) is an added advantage

Reporting Line:

Reports to: Global Head of Temenos Implementations

Why Aspire Systems?

Be a pivotal part of our global banking support practicetrusted by top-tier banks for production excellence and regulatory integrity. Youll lead the charge in delivering a reliable, secure, and compliant postgo-live experience in todays cloud-first core banking landscape.

Required Skills & Experience:

  • Minimum 8 years of postgo-live support experience in banking applications (preferably in leadership role)
  • Hands-on experience in supporting Temenos SaaS environments is essential
  • Strong expertise in Temenos Transact and/or Infinity platforms in live operations
  • Familiarity with SaaS deployment lifecycle
  • Excellent understanding of banking operations, regulatory compliance, and audit readiness
  • Proven ability to manage support operations with data privacy and GDPR compliance
  • Proficient in ITSM tools (e.g., ServiceNow, Jira Service Desk, Remedy)
  • Skilled in incident, problem, and change management aligned to ITIL practices
  • Strong communication, customer handling, and crisis resolution skills
  • Experience supporting clients in regulated markets (EU, UK, Singapore, India, NAmerica) is a plus

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