Senior DevOps Engineer

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.   

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. 

Our Cloud Operations team is responsible for maintaining and scaling the cloud infrastructure that powers Five9's SaaS platform. We design, implement, and optimize solutions that ensure high availability, performance, and security for our global customer base.

As part of this team, you will collaborate with cross-functional partners in Engineering, Security, and Operations to drive automation, reliability, and operational excellence across our AWS environments.

We are seeking a highly skilled CloudOps Engineer (L2) with deep expertise in Amazon Web Services (AWS) to join our growing team. In this role, you will be responsible for designing, implementing, and maintaining cloud infrastructure and SaaS applications with a strong focus on scalability, availability, and security.

You will work closely with development, operations, and security teams to automate deployments, optimize performance, and ensure consistent service delivery across environments.

• Ensure maximum uptime and reliability for customers in our SaaS environment.

• Provision and manage customer tenants across staging and production environments.

• Design, deploy, and maintain secure and scalable AWS cloud infrastructure leveraging services such as EC2, S3, RDS, Lambda, and CloudFormation.

• Implement infrastructure as code (IaC) using Terraform, AWS CloudFormation, or AWS CDK for consistent and automated provisioning.

• Automate manual processes and configuration management using Ansible, Python, or shell scripting.

• Monitor and respond to incidents by implementing robust observability solutions (e.g., CloudWatch, Grafana, Prometheus) to maintain uptime and system reliability.

• Execute cost optimization strategies, including resource rightsizing, Reserved and Spot Instances, and usage analysis.

• Develop and maintain backup and disaster recovery processes leveraging AWS-native tools such as AWS Backup, S3 versioning, and RDS snapshots.

• Enforce security and compliance best practices, including IAM configuration, encryption standards, and network security controls.

• Manage and support containerized applications using Docker and Kubernetes (EKS) for scalable deployments.

• Participate in on-call rotations to ensure 24/7 operational coverage and rapid incident resolution.

• 5–8 years of experience in Cloud Operations, Infrastructure Management, or DevOps Engineering.

• Proven expertise in AWS services (EC2, S3, RDS, VPC, Lambda, IAM, CloudFormation, etc.).

• Hands-on experience with Terraform for provisioning and automation.

• Strong scripting skills in Python, Bash, or PowerShell for cloud automation and tooling.

• Practical experience with monitoring and logging tools such as AWS CloudWatch, Prometheus, Datadog, or ELK Stack.

• Solid understanding of networking fundamentals, security best practices, and IAM policies.

• Experience troubleshooting SaaS application performance, system reliability, and service disruptions in cloud environments.

• Working knowledge of containerization and orchestration technologies such as Docker, Kubernetes, ECS, or EKS.

• Ability to work in a 24/7 operational environment with rotational shifts.

• AWS certifications such as AWS Certified Solutions Architect or AWS Certified DevOps Engineer.

• Experience in hybrid cloud environments and on-premises to cloud migrations.

• Familiarity with other cloud platforms (Azure, GCP) and multi-cloud management.

• Knowledge of database (RDS, DynamoDB) and caching solutions (Redis, ElastiCache).

• A collaborative and dynamic environment focused on continuous improvement and innovation.

• Exposure to cutting-edge AWS and automation technologies.

• Opportunities to work on global-scale SaaS systems with high availability and performance requirements.

• A culture that values learning, mentorship, and technical excellence.

• Analytical Thinking & Problem Solving: Ability to translate complex technical challenges into scalable and resilient cloud solutions.

• Collaboration & Communication: Proven ability to work effectively with cross-functional teams including Engineering, Security, and Product.

• Ownership & Accountability: Strong sense of responsibility for system uptime, automation, and operational efficiency.

Employment Type: Full-Time, Hybrid

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer. 

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Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.