Sr Specialist

Overview

Our purpose is to empower organizations to transform the way they work by harnessing the full potential of artificial intelligence in the flow of work. With Microsoft 365 Copilot and Copilot Chat, we enable customers to unlock productivity, improve decision-making, and transform everyday workflows. By driving adoption of these solutions across industries, we help organizations achieve measurable impact and sustainable business outcomes.

Are you insatiably curious? Do you embrace uncertainty, take risks, and learn quickly from mistakes? Do you collaborate well with others, knowing that better solutions come from working together? Do you stand in awe of what humans dare to achieve—and are you motivated every day to empower others to achieve more through technology and innovation? If so, join the team that is at the leading edge of AI Workforce innovation at Microsoft.

As an AI Workforce Global Black Belt (GBB), you will lead customer conversations to drive adoption of M365 Copilot and Copilot Chat solutions. You'll work with business leaders, IT, and functional decision-makers to help them reimagine work, scale usage, and create success stories that inspire broader adoption. In this role, you will become a trusted advisor on AI-driven productivity, helping organizations achieve more through the AI-powered workplace.

This opportunity will allow you to:

• Accelerate your career growth by engaging directly with senior executives and functional leaders.
• Develop deep expertise in Microsoft 365 Copilot and Copilot Chat usage scenarios and adoption strategies.
• Hone your consultative selling and executive storytelling skills.
• Gain exposure to cutting-edge enterprise AI solutions and shape how organizations adopt them at scale.

Company Culture Statement

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Lead customer engagements to help organizations adopt and scale M365 Copilot and Copilot Chat, unlocking measurable productivity and business impact.
• Drive high-value deals by building the business case for AI in the workplace, influencing executive decision-making, and aligning adoption plans to organizational goals.
• Serve as a subject matter expert in AI Workforce solutions, guiding customers through use cases across functions (HR, Finance, Sales, Operations, etc.).
• Deliver compelling demos, workshops, and adoption programs showcasing how Copilot transforms daily work.
• Collaborate across Microsoft sales, engineering, and partner teams to orchestrate adoption and ensure long-term customer success.
• Share field learnings, mentor peers, and provide feedback to shape product and go-to-market strategies for M365 Copilot and Copilot Chat.

Qualifications

Required Qualifications:

• 7+ years technology-related sales or account management experience
• OR Bachelor's Degree in Computer Science, Information Technology, Business Administration, or related field AND 6+ years technology-related sales or account management experience
• OR equivalent experience

Preferred Qualifications:

• 9+ years technology-related sales or account management experience
• OR Bachelor's Degree in Information Technology or related field AND 8+ years relevant experience
• OR Master's Degree in Business Administration, Information Technology, or related field AND 5+ years relevant experience
• 6+ years solution or services sales experience
• 3–5 years consultative selling experience with senior business decision-makers
• Experience with Microsoft 365, cloud and hybrid infrastructures, architecture design, migrations, and device management
• Experience driving adoption of productivity solutions and aligning AI/Collaboration tools to measurable business outcomes

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.