Customer Engagement Job in Bangalore at Aditi Singh

5 days ago


Bengaluru, Karnataka, India CollegeSearch Full time ₹ 1,04,000 - ₹ 1,30,878 per year
About the Job

We are seeking a proactive and dynamic Customer Engagement Executive to build lasting relationships with customers, ensure high satisfaction levels, handle grievances, and promote our brand visibility. The ideal candidate will have strong communication skills, the ability to connect with customers from direct or indirect website traffic, and the capability to upsell products/services effectively.

Key Responsibilities:

  1. Build and maintain strong relationships with customers to ensure long-term engagement and satisfaction.
  2. Handle customer grievances promptly and professionally, ensuring quick resolution.
  3. Engage with customers from website traffic (direct and indirect) to convert interest into sales or leads.
  4. Identify and execute upselling opportunities through tailored recommendations.
  5. Collect and manage product reviews to enhance credibility and customer trust.
  6. Enhance brand image and visibility through positive interactions and proactive outreach.
  7. Maintain accurate records of customer communications and feedback.
  8. Collaborate with marketing and sales teams to improve customer engagement strategies.

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