Chief of Staff

Chief of Staff (Business & Customer Success)

Location:
Aerocity, Delhi (Hybrid; frequent client site visits)

Experience:
5–6 years

Compensation:
₹12–15 LPA (fixed). Performance incentives / bonuses can be added based on BD & JV outcomes.

About Pinnacle Growth Consulting

Pinnacle Growth
Consulting
partners with high‑growth D2C and eCommerce brands to accelerate their business through strategy, digital marketing, performance optimization, and data‑driven decision‑making. We're a performance‑first consulting firm committed to delivering measurable outcomes, not just reports.

Role Overview

You'll be the Founder/CEO's strategic right hand and—when needed—the acting business head on key accounts or initiatives. You will:

• Drive strategic programs end‑to‑end, translate goals into roadmaps, and hold teams accountable.
• Act like BD: open doors, take commercial calls, structure proposals, and progress JVs/partnerships.
• Lead high‑touch client success: meet clients on‑site, listen deeply, solve bottlenecks, and protect SLAs.
• Maintain the operating rhythm (OKRs, reviews, dashboards) across marketing, finance, and operations.

This role suits a consulting‑trained operator who loves execution, cross‑functional problem‑solving, and being out with customers.

What You'll Own

1. Strategy & Execution

• Work with the Founder to create annual and quarterly OKRs.
• Run weekly and monthly business reviews and post-project evaluations.
• Turn ideas into clear plans and assign ownership for execution.

2. Business Development & Partnerships

• Identify and connect with potential D2C/eCommerce clients.
• Create proposals, shape commercials, and lead initial conversations.
• Build and manage partnerships with agencies, tech vendors, and other key partners.
• Handle proposal timelines, negotiations, and approvals.

3. Client Success & On-Site Leadership

• Be the main contact for 3–5 major accounts.
• Ensure smooth delivery, protect margins, and maintain client satisfaction.
• Visit clients regularly to understand problems and find solutions.
• Conduct quarterly reviews with clear outcomes and ROI discussions.

4. Operations & Efficiency

• Build and improve processes from client onboarding to cash collection.
• Implement project management systems to track timelines and risks.
• Solve delivery issues using process improvements or automation.

5. Data & Business Intelligence

• Define key performance metrics like growth, ROAS, CAC/LTV, and margins.
• Create live dashboards (Sheets/Looker/Power BI) with weekly updates and insights.
• Build simple forecasting models for revenue and resource planning.

6. People & Culture

• Support hiring for critical roles and create clear job scorecards.
• Promote a strong team culture based on ownership, recognition, and continuous improvement.

7. Executive Support

• Prepare the Founder for key meetings with concise briefs and data.
• Represent the Founder in meetings when needed.

Qualifications

Must‑haves

• 5–6 years in consulting/strategy/operations (D2C/eCom/startups preferred).
• Strong business fundamentals: funnels, unit economics, P&L basics, pricing, contracts.
• Evidence of owning cross‑functional programs to outcomes.
• Excellent written & verbal communication; C‑suite‑ready decks and data storytelling.
• Comfortable being on‑site with clients; willing to travel frequently.

Nice‑to‑haves

• MBA (Tier‑1/Tier‑2) or equivalent rigor.
• Hands‑on with PM tools (Asana/Jira), spreadsheets/SQL basics, and BI (Looker/Power BI/Data Studio).
• Exposure to marketplace/Shopify ecosystems, ad platforms, CRM/marketing automation.

Working Model

• Base location: Aerocity, Delhi. Hybrid (in‑office 3–4 days/week) with frequent client site travel.
• Occasional evening/weekend support during launches or escalations.
• High‑trust, outcome‑first culture; autonomy with accountability.