Business Enablement and Supervision, Transaction Manager-Vice President

Whether you're at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you'll have the opportunity to expand your skills and make a difference at one of the world's most global banks. We're fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You'll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Transaction Management (TM) sits is responsible for supporting multiple aspects of the lending lifecycle including, but not limited to, loan closing and servicing coordination, facilitating complex client onboarding, data management and quality control. The team is accountable and responsible for operational oversight of the closing and servicing of all lending transactions across the business division being supported, and to ensure all internal and external requirements are met.

We are seeking a strategic and detail-oriented business management and operations individual to support and coordinate strategic headcount planning, skills matrix development, and training initiatives across the organization. This role will play a vital part in ensuring our teams are right-sized, future-ready, and equipped with the skills needed to achieve our business goals. The ideal candidate is both analytical and people-oriented, able to translate workforce data into actionable insights and development strategies

In this role, you're expected to:

Headcount Planning:

• Support strategic workforce planning across teams and in partnership with critical stakeholders.

• Develop and maintain headcount tracking models to support forecasting, budgeting, and resource allocation.

• Provide insights and reports on staffing levels, attrition trends, and hiring and training needs.

Skills Matrix Management:

• Design, implement, and maintain a comprehensive skills matrix to assess capabilities across roles and teams.

• Regularly update skills inventory to reflect current capabilities and identify areas for growth.

• Identify skills gaps and develop recommendations to address them through hiring or training

• Support leadership in succession planning and career pathing based on skills data.

• Ensure skills data remains current through regular reviews and updates

Training & Development Programs:

• Develop and oversee targeted learning and development programs to close skill gaps and build future capabilities.

• Partner with subject matter experts to create role-specific learning paths, including monitor training effectiveness through KPIs and employee feedback.

• Collaborate with internal stakeholders to design role-specific and cross-functional training.

Team Capability Monitoring:

• Continuously assess team capabilities to ensure alignment with business needs and future growth planning

• Help leaders to identify high-potential talent and development opportunities through data-driven analysis.

• Provide regular reporting to leadership on team performance trends and developmental progress.

As a successful candidate, you'd ideally have the following skills and exposure:

• years of experience in business operations, training and workforce planning, preferably in the banking space

• Proven experience managing cross-functional projects and collaborating with business stakeholders

• Understanding or operations management and key performance indicators (KPIs) related to business performance

• Proven ability to manage multiple priorities and adapt in a fast-paced, dynamic environment

• Strong communication and presentation skills, with the ability to convey complex analytical insights to non-technical stakeholders.

• Individual must have a sense of accountability and ownership to drive solutions for the business delivery.

• Individual must have excellent written and verbal communication, organizational and interpersonal skills.

• Individual must be able to challenge assumptions and influence stakeholders in a productive and constructive manner to drive and deliver improvements and efficiencies.  

• Individual must work well under tight deadlines, manage priorities and complete assigned tasks with minimal management follow up. 

• Ability to understand the detail and how the components fit into the larger picture.

• Developed analytical and problem-solving abilities.

• Established knowledge of wholesale lending products including, but not limited to, syndicated loans and letters of credit preferable

Education:

• Bachelors/University degree or equivalent experience.

Take the next step in your career, apply for this role at Citi today

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:

Operations - Transaction Services

Job Family:

Transaction Capture Services

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi's EEO Policy Statement and the Know Your Rights poster.

---