Resource Manager

About us:

At Cloud Raptor, we are a forward-thinking IT solutions provider dedicated to helping businesses thrive in the digital age. Founded with a vision to bridge the gap between technology and business, we specialize in delivering innovative, scalable, and secure IT services that drive real value.

Our team comprises of passionate technologists, experienced consultants, and certified engineers who bring deep expertise in cloud computing, software development, DevOps, AI/ML, cybersecurity, and enterprise IT transformation. We serve a diverse portfolio of clients across BFSI, Retail, Utilities, Education, and Public Sector domains, delivering customized solutions aligned with their unique goals.

With international presence in India , the Philippines , UK , and headquartered in Australia , we combine global capabilities with local insight. Whether youre looking to modernize legacy systems, scale with cloud infrastructure, or build AI-powered products, we help you accelerate innovation securely and efficiently.

At our core, we believe in building long-term partnerships, fostering continuous learning, and delivering outcomes that matter. Lets calibrate your future with technology.

Role: Resource Manager

Position: Fulltime

Responsibilities:

• Lead resource planning in Digital across different practices, balancing project demands, team member availability, and skillsets, while collaborating with other resource managers across other service lines to identify the best-fit resource options.
• Use the CRM system to track pipeline opportunities and upcoming resourcing needs proactively.
• Collaborate with project stakeholders and leaders to define resourcing requirements based on project scope, role levels, required skills, certifications, and availability.
• Present resource options to project leads and finalize allocation decisions efficiently.
• Ensure that accurate and up-to-date skills matrices and standardized team member profiles are maintained
• Build relationships with the team members they support, understand individual team member aspirations and align them with growth-focused opportunities.
• Ensure team members are assigned to projects that support their development and career path.
• Incorporate defined leverage models into resourcing recommendations.
• Build and maintain strong relationships with Project Managers, Partners, Subject Matter Experts (SMEs), and team members.
• Collaborate with stakeholders to resolve resource-related conflicts, negotiate resource sharing, and balance competing project priorities.
• Participate in regular resourcing check-ins, pipeline reviews, and other leadership meetings.
• Advise leadership on hiring, training, and development needs based on resourcing trends.
• Enforce adherence to resource management standards, including timely forecasts and skills profiles updates.
• Track key metrics such as utilization, forecast accuracy, and time entry compliance.
• Understand post-project performance feedback and coordinate with performance coaches on staffing implications.
• Continuously evaluate and refine resourcing processes, tools, and frameworks.
• Stay informed of industry trends, innovations, and best practices in resource planning and professional services operations.
• Proactively apply new insights to improve resource utilization, scalability, and workforce agility.

Qualification

Essential Skills

• 5+ years in resource management within a consulting or professional services firm, preferably in a GCC or global operating model.
• Experience in project operations or PMO functions will be a plus.
• Proficiency with enabling tools like CRM, Microsoft Project Operations, or equivalent systems.
• Excellent relationship builder.
• Excellent analytical, organizational, and problem-solving skills.
• Strong understanding of resource planning, allocation, and optimization methodologies.
• Familiarity with project management frameworks including Agile, Scrum, and Waterfall.
• Solid financial acumen; ability to analyze resource-related costs and budgeting impacts.
• Experience working with geographically dispersed teams.
• Proficiency in workforce planning and capacity modeling to support proactive resource decisions.

Educational Qualifications

• Bachelor/Master's degree in Business Administration, Human Resources, or a related field