Receptionist(Appointment Coordinator)

5 days ago

Bengaluru, Karnataka, India Little we Full time ₹ 1,80,000 - ₹ 2,00,000 per year

Role Summary

The Appointment & Patient Coordinator is responsible for managing patient appointments, ensuring seamless patient flow, providing high-quality service, and supporting clinic operations. This role requires excellent communication skills, customer service, and the ability to coordinate between patients, doctors, and internal teams to deliver a smooth clinical experience.

Key Responsibilities

1. Appointment Management

  • Schedule, reschedule, and confirm patient appointments through phone, WhatsApp, and in-person interactions.
  • Maintain an accurate appointment calendar for doctors and therapy staff.
  • Ensure proper time slot utilization to reduce waiting time and maximize clinic efficiency.
  • Follow up with patients on missed or cancelled appointments and encourage rebooking.

2. Patient Coordination

  • Greet patients warmly and assist them throughout their visit.
  • Explain procedures, waiting times, billing details, and consultation flow.
  • Guide new patients with registration, forms, and documentation.
  • Handle patient queries professionally and escalate issues when required.

3. Front Desk Operations

  • Maintain a neat and welcoming reception area.
  • Manage incoming calls, WhatsApp inquiries, and walk-in patients.
  • Ensure patient details are updated correctly in the clinic software/CRM.
  • Coordinate with clinical staff to ensure smooth patient flow.

4. Communication & Follow-Up

  • Share reminders for follow-up visits, treatments, and review appointments.
  • Coordinate between patients and doctors for treatment plans or clarifications.
  • Send service reminders, promotional messages, and clinic updates.

5. Billing & Records

  • Generate invoices, collect payments, and provide receipts.
  • Maintain confidentiality of patient information and medical records.
  • Ensure accurate data entry and daily reporting.

6. Support in Clinic Operations

  • Assist in managing waiting lists and daily patient load.
  • Coordinate with nursing/dental assistants for room readiness and patient transitions.
  • Support doctors during patient flow management and ensure timely consultations.

Skills & Qualifications

  • Graduate in any discipline (preferably healthcare/hospitality background).
  • 1–3 years of experience in front office, hospital, or clinic coordination.
  • Strong communication skills in English and local language.
  • Patient-friendly attitude, calm handling of stressful situations.
  • Computer proficiency (MS Office, CRM/clinic software, WhatsApp communication).
  • Ability to multitask and maintain professionalism at all times.

Key Attributes

  • Pleasant personality & professional behavior
  • Patient-centric and service-oriented
  • Strong organizational and follow-up skills
  • High level of accountability and honesty

If you are interested Please connect us :

Job Location : 557, 1st floor, 9th A Main Road, 1st, Stage Rd, opposite Book Axis, Binnamangala, Hoysala Nagar, Indiranagar, Bengaluru, Karnataka 560038

Job Type: Full-time

Pay: ₹18, ₹20,000.00 per month

Work Location: In person

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