Client Servicing Manager
2 weeks ago
Job Description: Client Servicing / Operations Manager
Location - IN Office (Kolkata - New Alipore)
Type: Full-time (Mon - Sat) 10:30-7:30pm
Salary: Depending on the interview
Kindly apply with your resume at
Key Responsibilities
- Serve as the main point of contact for clients - professional communication via different channels eg - email, calls, and meetings.
- Schedule and manage client meetings, internal review calls, and update sessions.
- Oversee the day-to-day operations of the agency to ensure smooth workflow and timely delivery of projects.
- Coordinate tasks among different teams (web development, design, social, ads, video) and track progress.
- Ensure all deliverables meet quality standards and client expectations.
- Monitor timelines, troubleshoot bottlenecks, and escalate issues when necessary.
- Support the leadership team in implementing processes, reporting, and performance tracking.
- Maintain strong client relationships by providing proactive updates and ensuring satisfaction.
Requirements
- Proven experience in operations, project management, or account management within a marketing/digital agency (preferred).
- Excellent verbal and written communication skills with an ability to manage international clients.
- Strong organizational and multitasking skills.
- Ability to manage and motivate a cross-functional team of 10–12 people.
- Familiarity with marketing agency workflows (web, social, ads, creative production).
- Proficiency in email communication, meeting coordination, and professional client handling.
- Comfortable managing multiple client accounts and projects simultaneously.
Nice-to-Have Skills
- Experience with project management tools.
- Knowledge of digital marketing tools and platforms.
- Prior experience handling clients across different time zones.
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