Client Servicing Manager

2 weeks ago


Kolkata metropolitan area West Bengal, India Talent Affair Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Job Description: Client Servicing / Operations Manager

Location - IN Office (Kolkata - New Alipore)

Type: Full-time (Mon - Sat) 10:30-7:30pm

Salary: Depending on the interview

Kindly apply with your resume at

Key Responsibilities

  • Serve as the main point of contact for clients - professional communication via different channels eg - email, calls, and meetings.
  • Schedule and manage client meetings, internal review calls, and update sessions.
  • Oversee the day-to-day operations of the agency to ensure smooth workflow and timely delivery of projects.
  • Coordinate tasks among different teams (web development, design, social, ads, video) and track progress.
  • Ensure all deliverables meet quality standards and client expectations.
  • Monitor timelines, troubleshoot bottlenecks, and escalate issues when necessary.
  • Support the leadership team in implementing processes, reporting, and performance tracking.
  • Maintain strong client relationships by providing proactive updates and ensuring satisfaction.

Requirements

  • Proven experience in operations, project management, or account management within a marketing/digital agency (preferred).
  • Excellent verbal and written communication skills with an ability to manage international clients.
  • Strong organizational and multitasking skills.
  • Ability to manage and motivate a cross-functional team of 10–12 people.
  • Familiarity with marketing agency workflows (web, social, ads, creative production).
  • Proficiency in email communication, meeting coordination, and professional client handling.
  • Comfortable managing multiple client accounts and projects simultaneously.

Nice-to-Have Skills

  • Experience with project management tools.
  • Knowledge of digital marketing tools and platforms.
  • Prior experience handling clients across different time zones.


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