Client Service Representative

7 days ago

Kolkata West Bengal, India AVM Station Full time

We are seeking a proactive and client-focused **Client Service Executive** to join our team. This role is crucial in maintaining and enhancing client relationships, managing their social media presence, and ensuring end-to-end delivery of services.

**Key Responsibilities**:

- **Client Relationship Management**:

- Serve as the primary point of contact for assigned clients.
- Conduct regular client meetings (virtual/in-person) to understand goals, address concerns, and present updates.
- Build long-term relationships by delivering high levels of client satisfaction and value.

**Social Media Account Management**:

- Handle and oversee the client’s day-to-day social media operations across platforms (Instagram, Facebook, LinkedIn, etc.).
- Monitor performance metrics and audience engagement.
- **Content Planning & Calendar Management**:

- Prepare monthly/weekly social media content calendars based on brand guidelines, seasonal events, and campaign objectives.
- Collaborate with creative teams to align content with brand messaging and marketing goals.
- **Reporting & Analytics**:

- Prepare and present monthly performance reports to clients.
- Use analytics tools to track campaign performance, reach, engagement, and suggest improvements.
- **Project & Timeline Management**:

- Ensure timely delivery of all social media deliverables.
- Keep all internal and client-side stakeholders aligned on timelines, priorities, and expectations.

**Requirements**:

- Bachelor’s degree in Marketing, Mass Communication, Business, or a related field.
- 1-2 years of experience in client servicing, social media management, or account handling.
- **Excellent verbal and written communication skills mandatory.**:

- Strong interpersonal skills and a client-first mindset.
- Working knowledge of social media platforms, tools, and basic analytics.
- Ability to multitask, prioritize, and manage multiple client accounts.

**Preferred Skills**:

- Prior experience in a digital marketing or advertising agency.
- Proficiency in tools like Meta Business Suite, Notion, or Google Workspace.
- A creative eye and understanding of branding and visual communication.

**What We Offer**:

- A dynamic work environment with creative freedom.
- Opportunity to work with leading brands and fast-growing startups.
- A supportive team culture focused on learning and growth.

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹18,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

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