Account Receivable Associate

Our Mission

Healthcare should work for patients, but it doesn't. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc's mission is to give power to the patient. To do that, we've built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. 

We're 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

Your Impact on Our Mission:

As an Accounts Receivable Associate, you will be responsible for reaching out to the providers, via emails, within a set cadence to recover unpaid billed amounts and will be responsible for maintaining the collections queue and related reports. Along with this you will be responsible for raising troubleshoots or escalating to the service team in cases of no resolution.

Your day-to-day is...

• Own AR process by managing collections workflow, maintaining associated reports, and collaborating with internal teams to secure payment on outstanding balances.
• Resolve credit card declines and chargebacks.
• Monitor accounts daily and identify outstanding account receivables
• Partner with internal teams on quarterly process improvement projects.
• Assist in the migration of existing billing tools and workflows from Business Operations to Accounts Receivables and own the associated processes

You'd be Successful in This Role if You Have… 

• A Bachelor's degree from a good institute (minimum of 60% in 10th/12th/graduation)
• Proven experience as an Accounts Receivable Associate, a Collection/Debt Specialist or similar role (preferred not mandatory)
• At least 1 to 2 years in customer service or similar position (preferred not mandatory)
• Good MS office Excel skills and/or Google Spreadsheets
• Enjoy having autonomy in managing daily tasks
• Adaptable with an eye for opportunities to create professional development
• Conflict resolution skills with a commitment to the customer experience
• Excellent interpersonal communication skills and email etiquette
• Results oriented approach to research, problem-solving, and time management
• High level of accuracy, efficiency, and accountability, attention to detail
• Self-starter who can work independently and without continuous direction
• An ability to prioritize and manage expectations
• Ability to build relationships with clients and internal departments for the sake of resolution

Benefits:

• An incredible team of smart and supportive people 
• A competitive compensation package, including attractive medical insurance
• Amazing perks – think catered lunch every day, Ping Pong, etc.
• Daycare/creche facility for kids
• Corporate wellness programs with Headspace.
• Cellphone and wifi reimbursement
• Competitive parental leave
• Sabbatical leave(over 5 years)
• Annual sponsored health check-ups
• Zocdoc is certified as a great place to work

About us
Zocdoc is the country's leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc's Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world's leading investors, and we believe we're still only scratching the surface of what we plan to accomplish. 

Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.  We're an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.

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