Sales Coach
2 weeks ago
Job Summary:
The Sales Coach is responsible for improving the performance and effectiveness of the sales team by providing targeted coaching, feedback, and development strategies. This role plays a critical part in driving sales excellence, improving conversion rates, and enhancing overall team capability.
Key Responsibilities:
•Deliver structured 1:1 and group coaching sessions to underperforming and developing sales agents.
•Analyze sales metrics and performance data to identify trends, gaps, and coaching opportunities.
•Conduct call listening sessions and provide actionable feedback focused on skills like objection handling, closing, rapport building, and product knowledge.
•Collaborate with Training and Sales Leadership to design and implement ongoing skill development initiatives.
•Support new hire onboarding and provide side-by-side coaching during ramp periods.
•Monitor improvement post-coaching and maintain documentation of coaching plans and outcomes.
•Contribute to the development of sales scripts, pitch decks, and sales tools.
•Foster a culture of continuous improvement and sales excellence.
Qualifications:
•Bachelors degree or equivalent experience in Sales, Business, or related field.
•Minimum 2–3 years of experience in a sales or sales coaching/training role.
•Strong understanding of sales techniques, CRM systems, and customer journey dynamics.
•Excellent communication, interpersonal, and leadership skills.
•Ability to motivate and influence individuals across varying performance levels.
•Experience in a BPO or high-volume sales environment is a plus.
Key Skills:
•Sales coaching & mentoring
•Performance analysis
•Objection handling techniques
•CRM proficiency (e.g., Salesforce, HubSpot)
•Communication & feedback delivery
•Goal-oriented and results-driven
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