Tele sales trainer

3 days ago

Hyderabad, Telangana, India Growwcap Fintech Full time ₹ 5,00,000 - ₹ 8,00,000 per year

About the Role:

We are looking for a driven and detail-oriented Tele Sales Trainer & Call Auditor to lead the development of our telesales team through effective training and ongoing call quality monitoring. This dual-role position requires strong communication and sales skills along with the ability to evaluate sales calls and ensure adherence to scripts, compliance, and quality standards.

Key Responsibilities:

Training Responsibilities:

  • Design and deliver tele sales training programs (sales techniques, product knowledge, objection handling, soft skills, etc.).
  • Conduct new hire onboarding, refresher training, and skill enhancement workshops.
  • Organize role-plays, mock calls, and live coaching sessions to improve performance.
  • Develop and update training content, scripts, and learning materials.
  • Track training effectiveness and provide performance reports to leadership.

Call Auditing Responsibilities:

  • Monitor and audit outbound/inbound sales calls to evaluate adherence to scripts, sales process, tone, and compliance standards.
  • Identify gaps in communication, product knowledge, or soft skills and address them through coaching or training.
  • Prepare regular call audit reports, highlight areas for improvement, and recommend action plans.
  • Work with team leaders and QA to align on quality standards and sales targets.
  • Share feedback with individual agents to continuously improve call quality and sales effectiveness.

Required Skills & Qualifications:

  • Bachelors degree in Business, Sales, Communications, or related field.
  • 4+ years of experience in telesales, sales training, or call quality monitoring.
  • Strong understanding of telesales KPIs, customer lifecycle, and quality assurance metrics.
  • Experience with CRM systems, call center tools, and call recording platforms.
  • Excellent verbal and written communication skills.
  • Strong analytical and observation skills.
  • Ability to give constructive feedback in a positive and motivating manner.

Preferred Skills:

  • Experience in industries like real estate, insurance, BPO, or EdTech (if applicable).
  • Familiarity with call calibration, call scoring sheets, and coaching frameworks.
  • Knowledge of sales compliance norms and customer data handling policies.

Why Join Us?

  • Opportunity to play a key role in improving both sales outcomes and customer experience.
  • Fast-paced environment with a focus on growth and learning.
  • Collaborative team and leadership support.
  • Competitive salary and performance-based rewards.

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