Specialist - Key Account

Specialist - Key Accounts
Location:
Mumbai

About Us
StayVista is
India's largest villa hospitality brand
and has redefined group getaways. Our handpicked luxury villas are present in every famous holiday destination across the country. We curate unique experiences paired with top-notch hospitality, creating unforgettable stays.
Here, you will be a part of our passionate team, dedicated to crafting exceptional getaways and curating one-of-a-kind homes.
We are a close-knit tribe, united by a shared love for travel and on a mission to become the most loved hospitality brand in India.

Why Work With Us?
At StayVista, you're part of a community where your ideas and growth matter. We're a fast-growing team that values continuous improvement. With our skill upgrade programs, you'll keep learning and evolving, just like we do. And hey, when you're ready for a break, our villa discounts make it easy to enjoy the luxury you help create.

Your Role
As a
Specialist in Key Accounts at Stayvista
, you will take a leadership role in managing pricing strategies, ensuring price parity, setting promotions, and negotiating pricing with homeowners to maximise revenue. In addition to overseeing the quality control and online reputation of all property listings, you will drive revenue targets for stays, F&B, and add-on services while managing inventory effectively. Acting as the primary point of contact for homeowners, you will handle communications, manage escalations, settle accounts, and secure agreements. You will also focus on market demand analysis, competition tracking, and property upgrades to stay competitive. A key part of your role includes securing homeowner referrals for new property supply and increasing the commercials of each home. Furthermore, you will lead initiatives to enhance homeowner app adoption and collaborate with brand and marketing teams to boost property performance and revenue growth.

About You

• Conduct 12-month price checks and maintain price parity. Manage promotions, negotiations with homeowners, and revenue targets for stays, F&B, and add-on services. Perform source analysis for revenue growth and oversee commercial terms for all properties.
• Oversee QC of listings, inventory management, and property upgrades. Ensure agreements are signed, accounts settled on time, and standards maintained across properties.
• Act as SPOC for homeowner communication, grievance handling, and escalations. Schedule regular calls/meetings with homeowners and supervisors. Drive Homeowner App adoption and provide necessary training
• Map and track market demand, competition, and trends. Manage owner referrals and support new property onboarding. Coordinate with brand and marketing teams to enhance visibility.
• Manage online reputation and ensure consistent brand presence across platforms.
• 3-5 years of work experience in similar work.
• Bachelor's degree in Hospitality Management, Marketing, Business Administration, or a related field (an equivalent combination of education and experience may be considered)
• This position includes tasks supporting Owner and Guest Management, as determined by organizational needs

Bonus Points - these are nonessential, but a bonus if you have them

• Knowledge of Hospitality industry with demand and supply of the market, channels, extranet, Channel manager, Pricing, and analytical skill, Homeowner management.

Key Metrics: what you will drive and achieve

• Total Revenue Generated
• Properties Meeting 80% of Target
• Number of Queries Generated
• Churn Rate (%)
• OTA Review Collection Rate for the Previous Month (% )

Our Core Values:
Are you a
CURATER?

• Curious: Here, your curiosity fuels innovation.
• User-Centric: You'll anticipate the needs of all our stakeholders and exceed expectations.
• Resourceful: You'll creatively optimise our resources with solutions that elevate experiences in unexpected ways.
• Aspire: Keep learning, keep growing—because we're all about continuous improvement.
• Trust: Trust is our foundation. You'll work in a transparent, reliable, and fair environment.
• Enjoy: We believe in having fun while building something extraordinary.

StayVista Spirit: Our Behavioral Competencies – How We Work Together

• Business Acumen: You grasp the basics of our company, customers, and services, always thinking ahead in your work. You're mindful of costs and benefits, making smart decisions while learning from risks and mistakes.
• Change Management: You're open to change, adjusting quickly to new information or challenges. Always eager to learn, you find creative ways to improve your work and seek feedback for growth.
• Leadership: You set clear goals, guide your team with energy, and take full responsibility for the work, ensuring others respect your leadership through action.
• Customer Centricity: You understand both internal and external customer needs and take ownership in addressing any service issues. You maintain clear communication and handle customer interactions with patience and respect.
• Teamwork: You collaborate well with others, respecting diverse opinions and always contributing positively to the team. You keep lines of communication open and share your thoughts without judgment.
• Result Orientation: You take responsibility for completing tasks and proactively tackle challenges to exceed expectations. You're quick to spot issues and address them efficiently, making decisive decisions with resourcefulness.
• Planning and Organizing: You handle multiple priorities well, staying organized and focused. You ensure your work is thorough, accurate, and aligned with set processes to meet goals effectively.
• Communication: You communicate your ideas clearly, encourage dialogue, and ensure timely responses to your team, clients, and manager. You assert your views confidently and use multiple channels to share information effectively.

StayVista is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decisions based on race, colour, religion, caste, creed, nationality, age, sex, including pregnancy, childbirth, or related medical conditions, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected under applicable laws.