IT Helpdesk Manager at India Pvt Ltd

2 weeks ago

Mumbai Navi Mumbai Pune, India XL Dynamics Full time ₹ 10,00,000 - ₹ 15,00,000 per year
  • Position: IT Helpdesk Manager
  • Job Shift: Night
  • Experience: years
  • Education: We hire based on individual talent, skill and work ethic. Formal degrees are not a material in our hiring decision.
  • Job Location: PAN India
  • Salary Range: 10,00,000 15,00,000 p.a

KEY RESPONSIBILITIES:

  • Managing and supporting a team of Help Desk Technicians.
  • Mentoring your team, providing training, and conducting performance evaluations. Monitoring team performance and developing feedback reports for management.
  • Communicating with clients and providing in-person and phone support, if required.
  • Troubleshooting and resolving technical issues.
  • Managing escalations and ensuring any issues are resolved in a timely manner.
  • Prepare reports and share with stakeholders.

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