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Ready to shape the future of work? 
At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges. 
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment. 
Genpact (NYSE\: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at  and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Process Associate/ Process Developer, HRSS
This role is essential in supporting workforce relations by maintaining accurate and compliant documentation, preparing detailed case summaries, and assisting in internal investigations to address employee concerns. The ideal candidate will possess a strong background in employee relations administration, document management, and collaborating across HR and business functions to ensure a fair and compliant workplace.
Responsibilities
. Data Handling and Validation:

• Collect, validate, and manage large datasets to ensure accuracy and completeness.

• Manage changes to employee records across the employee lifecycle\: hiring, onboarding, transfers, promotions, terminations, personal detail updates, long term leave & absence management, exit, layoff restructuring.

• Manage and set up master data specific to organization and job design.

• Manage L1/L2 query depending on the scope of work.

2. Operational Support:

• Support standardized HR data administration processes and service level agreements (SLAs).

• Maintain documentation of all employee data changes in compliance with audit requirements and data privacy policies (e.g., GDPR).

3. Employee Lifecycle Coordination:

• Collaborate with onboarding, payroll, and benefits teams to ensure seamless transitions during employee lifecycle events.

• Manage pre-onboarding tasks and ensure accurate new hire setup

• Maintain candidate data across systems

• Respond to L1 employee queries and escalate as needed.

• Ensure timely communication and coordination with relevant stakeholders for approvals and data updates.

• Maintain employee digital records and support document verification processes.
Qualifications we seek in you
Minimum Qualifications

• Master's degree in HR Business, or related fields (MBA good to have).

• experience in data management or operations.

• Proficiency in tools like Microsoft Excel, Outlook platforms.

• Exceptional communication skills in English, both written and spoken.

Preferred Qualifications/ Skills
Attention to detail and problem-solving mindset.

• Effective communication and ability to coordinate across teams.

• Ability to work in a fast-paced, dynamic environment 
Key Skills and Attributes:

•    Strong numerical and analytical abilities.

•    Attention to detail and problem-solving skills.

•    Excellent communication and customer service skills.

Why join Genpact? 

•    Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation 

•    Make an impact – Drive change for global enterprises and solve business challenges that matter 

•    Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities 

•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 

•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters\: Up. 
Let's build tomorrow together. 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.