Business Analyst

Position Overview:

We are seeking a skilled Business Analyst to join our Software Development (SD) team and serve as the primary liaison between business stakeholders and development teams across all SD projects. This role is critical in ensuring that business requirements are accurately captured, documented, and translated into actionable user stories that drive successful project delivery.

The successful candidate will be responsible for managing the entire business requirements lifecycle for multiple SD projects simultaneously, working closely with stakeholders to understand their needs and ensuring that all deliverables align with organizational objectives and Software Development standards.

Business Analyst Primary Responsibilities:

Requirements Management

• Lead business requirements gathering for all Software Development projects, conducting stakeholder interviews, workshops, and analysis sessions
• Create comprehensive user stories that adhere to Agile scrum methodology and meet definition of ready standards for development team handoff
• Document and maintain detailed functional specifications, business rules, and acceptance criteria
• Manage requirements traceability throughout the project lifecycle to ensure all business needs are addressed on assigned projects

Stakeholder Collaboration

• Serve as primary point of contact for business stakeholders across all SD projects
• Facilitate communication between business units, project managers, development teams, and operations
• Conduct regular stakeholder meetings to validate requirements, gather feedback, and ensure alignment
• Present findings and recommendations to leadership and project teams

Process Analysis & Improvement

• Business Analyst should work with Operations to analyze existing business processes to identify opportunities for optimization and automation
• Work with Operations to design improved workflows that enhance operational efficiency and user experience
• Recommend system enhancements based on business needs and industry best practices and then work with Operations and SD to document business requirements and user stories to build and implement those enhancements
• Support change management initiatives related to new system implementations

Project Support

• Assist project managers with planning, scheduling, and resource allocation activities
• Monitor project progress against business requirements and success criteria
• Provide regular status updates on requirements completion and stakeholder feedback
• Identify and escalate potential risks or issues that may impact project delivery

Quality Assurance & Testing

• Business Analyst must Collaborate with Validation Engineers to develop comprehensive test cases and scenarios
• Participate in user acceptance testing to ensure solutions meet documented requirements
• Validate system functionality against business specifications and acceptance criteria

Knowledge Transfer & Training

• Business Analyst must conduct training sessions for Operations Trainers upon project completion for handoff between SD and Operations
• Create user documentation and process guides for operational teams as needed
• Support knowledge transfer activities during system handoffs to Operations

Minimum Qualifications:

• Education Requirement:

o   Bachelor's degree in Business Administration, Information Systems, Business Analysis, or related field

• Position Experience:

• 3+ years of proven experience as a Business Analyst or similar role in a technology-focused environment
• Other Qualifications:
• Demonstrated expertise in Agile scrum methodology and user story development
• Experience managing multiple projects simultaneously in a fast-paced environment
• Required Skills:

• Technical Skills

• Advanced proficiency in business process modeling and workflow design

• Strong data analysis capabilities with experience working with databases and reporting tools
• Familiarity with SDLC methodologies and project management tools
• Knowledge of requirements management tools (e.g., Jira, Azure DevOps, Confluence, or similar)

• Understanding of Software Development frameworks and best practices

• Core Competencies

• Excellent communication skills with ability to translate technical concepts for business stakeholders

• Strong analytical and problem-solving abilities with attention to detail
• Proven stakeholder management experience across various organizational levels
• Ability to work independently while maintaining collaborative relationships

• Strong organizational skills with capability to prioritize competing demands

• Preferred Qualifications

• Professional certification in Business Analysis (CBAP, CCBA) or Project Management (PMP, CSM), or similar

• Experience with Software Developmentoperations or similar customer-facing technology environments
• Experience with process improvement methodologies (Lean, Six Sigma, or similar)