AVP Operations
2 days ago
Job Description – AVP - Operations
Role Overview
We are looking for an experienced and strategic AVP – Operations to lead Edgistify's multi-client warehousing operations across regions. The role requires strong operational leadership, process excellence expertise, client management capability, and the ability to scale high-performing teams. The AVP will oversee P&L, governance, audit mechanisms, manpower, SLAs, and transitions for all assigned accounts.
Candidate Profile
● 8+ years of experience in warehousing, logistics, supply chain, or 3PL operations.
● Experience managing multi-client or regional/national operations.
● Strong understanding of inbound, outbound, inventory management, audits, cycle counts, warehouse
layouts, and productivity optimization.
● Ability to build and lead large teams across multiple locations.
● Strong stakeholder management experience with Founders/CXOs/Ops Heads.
● Data-driven mindset with hands-on exposure to WMS, MIS dashboards, Power BI/Excel.
● MBA or Graduate in Supply Chain/Operations is preferred.
Key Responsibilities
1. Operations Leadership
● Lead and manage end-to-end operations across multiple client warehouses and regions.
● Drive P&L management, cost control, capacity utilization, and productivity metrics.
● Oversee daily, weekly, and monthly operations governance across all accounts.
2. Client Management & Relationship Building
● Ensure adherence to all client SLAs, TATs, accuracy levels, and contractual KPIs.
● Conduct structured review cycles – Daily standups, Weekly Reviews, MBR/QBR.
● Manage escalations, solution design, and operational firefighting.
3. Process Excellence & Continuous Improvement
● Identify operational gaps and drive process optimization via Lean, Kaizen, RCA.
● Drive SOP creation, compliance audits, process mapping, and workflow improvement.
● Implement systems like EdgeOS/WMS enhancements across warehouses.
4. Implementation & Transition Management
● Lead onboarding and transition of new client accounts (0–30–60–90 days framework).
● Develop layouts, manpower models, stock audit plans, and operational blueprints.
● Create structured stabilization plans and ensure seamless handover to BAU operations.
5. Team Leadership & Capability Building
● Manage Regional Operations Managers, Warehouse Managers, KAMs, and cross-functional teams.
● Build capability through training, feedback loops, and performance management.
● Foster a culture of high performance, ownership, discipline, and compliance.
6. Governance, Reporting & Control Mechanisms
● Build and track metrics such as productivity per person, pick/hour, accuracy levels, SLA trackers, and
dashboards.
● Ensure audit readiness, compliance, safety, and documentation across all warehouses.
● Drive real-time visibility into operational performance through MIS and control tower.
Skills & Competencies
● Strong leadership and stakeholder management.
● Deep understanding of warehouse operations across multiple categories.
● Analytical ability with strong command of numbers and dashboards.
● Problem-solving, decision-making, and on-ground execution strength.
● Excellent communication and negotiation skills.
● Ability to work in fast-paced, high-growth environments.
Email your updated CV to
Job Types: Full-time, Permanent
Pay: ₹1,800, ₹2,200,000.00 per year
Benefits:
- Health insurance
- Paid sick time
- Provident Fund
Work Location: In person
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