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Senior CRM Manager
2 weeks ago
APPLY ONLY IF YOU ARE IN BANGALORE
Company Description
ORA Realty aims to redefine real estate with innovation and excellence, transforming overlooked urban pockets and developing properties that detail elegance and exclusivity. The team delivers projects that create lasting value for customers, communities, and stakeholders.
Key responsibilities
- Develop and implement CRM strategy:
Create and execute campaigns to improve customer loyalty, retention, and acquisition. - Manage CRM system and data:
Oversee the CRM software, ensuring data accuracy, and use data analysis to identify trends and improve strategies. - Enhance customer communication:
Personalize communication across channels like email and SMS, ensuring brand consistency. - Collaborate with internal teams:
Work with sales, marketing, and customer support to ensure a unified and effective approach to customer relations. - Train and educate staff:
Train employees on how to use the CRM system and implement best practices. - Analyze and report on performance:
Track campaign performance, analyze customer behavior, and report successes and insights to management. - Manage customer issues:
Act as a point of contact for customers, responding to and resolving complaints efficiently.
Qualifications
Proven experience in CRM for 4+ years
High Proficiency with good communication skills.
Proficiency with CRM software.
Strong data analysis and reporting skills.
Familiarity with marketing automation tools
Project management abilities.