Head Loyalty

2 weeks ago

Mumbai City District, India Godrej Properties Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Head Loyalty & Referral Sales, GPL Mumbai HO

Key responsibilities:

  • Loyalty Program Strategy & Execution

    Design and implement a comprehensive loyalty frameworkincluding rewards, referral, and loyalty-depth initiativesto maximize repeat sales, deepen customer engagement, and drive advocacy.
  • Referral Network Management

    Build and manage referral programs via digital platforms (e.g., Ambassador portal), ensuring high activation from existing customers and conducting top-customer outreach for continuous improvement.
  • Cross-functional Engagement & Team Leadership

    Lead CRM, Customer Care, and Sales teams in executing loyalty campaigns, events, and activations. Mentor Loyalty Managers, CRM Analysts, and Campaign Specialists, as well as liaise with external agencies/vendors.
  • Customer Relationship Management

    Leverage CRM platforms to capture and analyze customer interactions, ensuring complete data integrity, and overseeing the accrual and timely payout of referral rewards in coordination with Finance and Compliance.
  • Event & Activation Oversight

    Plan, coordinate, and monitor eventssuch as loyalty workshops, society and customer-care activationsensuring consistent execution standards and stakeholder alignment.
  • Process Governance & System Compliance

    Ensure full compliance with referral logging in CRM (100% data capture) and adherence to payout timelines. Streamline end-to-end processes for efficiency and audit readiness.
  • Customer-Centric Product Innovation

    Spearhead new service launchsuch as rental/resale offerings tailored to loyalty customersenhancing the loyalty value proposition and building sustainable secondary revenue opportunities.

Skills Required:

Strategic Loyalty & Sales Leadership

Proven expertise in designing loyalty/rewards/referral programs in real estate, FMCG, retail, or financial services

Data & CRM Acumen

Deep experience in CRM platforms (Salesforce, HubSpot) with strong analytical capabilities to track KPIs (retention, NPS, referral rates)

Customer & Stakeholder Engagement

Demonstrated ability to nurture client relationships, elevate top customer engagement, and interface effectively with cross-functional teams

Operational Excellence

Excellent project management and process discipline, with focus on compliance, timely execution, and system adherence

Team & Vendor Leadership

Track record of building and leading teams (loyalty managers, CRM analysts, campaign leads) and managing agency/vendor partnerships

Innovative & Tech-Savvy Persona

Ability to leverage omnichannel platforms, personalization, gamification, and AI-driven insights to enhance loyalty engagement

Regulatory Awareness

Understanding of Indian data privacy norms and RERA compliance relevant to consumer programs

Qualification & Experience:

Education

MBA/PGDM in Marketing/Sales/Strategy; Bachelors degree plus strong experience considered

Experience

1218 years total, with 5 years in loyalty/CRM/customer retention roles; a minimum of 3 years in real estate or comparable high-ticket sectors

Domain Knowledge

Proven success in loyalty or loyalty-sales in real estate, BFSI, retail, or consumer goods

Technical Certifications

Proficiency in CRM software & analytics tools; certifications like CLMP, data analytics are desirable

  • Head Loyalty

    3 weeks ago

    Mumbai City District, India Godrej Properties Full time

    Head Loyalty & Referral Sales, GPL Mumbai HO Key responsibilities: Loyalty Program Strategy & Execution Design and implement a comprehensive loyalty frameworkincluding rewards, referral, and loyalty-depth initiativesto maximize repeat sales, deepen customer engagement, and drive advocacy. Referral Network Management Build and manage referral programs via...

  • Loyalty Program

    2 weeks ago

    Mumbai, India R2R Consults Full time

    Industry Education / Teaching / Training- Location Mumbai- Experience Range 10 - 20 Years- Qualification Graduation/ Post Graduate Diploma (PG Diploma)/BSc/b.tech- Job Description- About Us Established in 2009, R2R is one of India oldest Leadership Hiring Firm in India. R2R is driven by active partnerships with industry bodies and customers with...

  • Head Marketing

    7 days ago

    Mumbai, Maharashtra, India H K Jewels Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Summary:The Head Marketing Officer (HMO) will be responsible for developing and implementing the marketing strategies for our jewelry brand. You will lead a dynamic team to drive brand awareness, sales growth, customer engagement, and loyalty in

  • Loyalty Sales Manager

    2 weeks ago

    Mumbai, Palava, India Lodha Group Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Role & responsibilitiesDesignation - AM/DM/MKey ResponsibilitiesBusiness Development and Channel Partner ManagementConsistently identify and qualify leads in designated markets through B2C sales calls. Leverage on a strong internal network of customer facing teams and existing customers to achieve set targets.Consistently build on the internal partners and...

  • Head of marketing

    1 week ago

    Mumbai, India UNISON INTERNATIONAL CONSULTING Full time

    ✨ Now Hiring: Marketing Head | Mumbai Package: Up to 50 LPA | ⏳ Experience: 7+ Years Join a leading brand in the parenting and early childhood education space, renowned for its innovative approach to nurturing children and empowering parents. Be part of a fast-growing, consumer-first company that is redefining how families connect, learn, and grow. ...

  • Head of marketing

    3 days ago

    Mumbai, India UNISON INTERNATIONAL CONSULTING Full time

    ✨ Now Hiring: Marketing Head | MumbaiPackage: Up to 50 LPA | ⏳ Experience: 7+ YearsJoin a leading brand in the parenting and early childhood education space, renowned for its innovative approach to nurturing children and empowering parents. Be part of a fast-growing, consumer-first company that is redefining how families connect, learn, and grow.Your...

  • Head of marketing

    2 days ago

    Mumbai, India UNISON INTERNATIONAL CONSULTING Full time

    ✨ Now Hiring: Marketing Head | MumbaiPackage: Up to 50 LPA | ⏳ Experience: 7+ YearsJoin a leading brand in the parenting and early childhood education space, renowned for its innovative approach to nurturing children and empowering parents. Be part of a fast-growing, consumer-first company that is redefining how families connect, learn, and grow.Your...

  • Sales Head

    1 week ago

    Mumbai, India Hirly Full time

    Competencies: Banking partnerships, rewards & loyalty, enterprise sales, relationship management, team leadershipWe are hiring on behalf of a fast-growing fintech in the rewards and loyalty space, helping banks and financial institutions drive customer engagement and monetization through innovative loyalty, rewards, and engagement Channel Strategy:- Own and...

  • State Head-service

    3 weeks ago

    Mumbai, Maharashtra, India CIEL HR Full time

    Direct and guide team of cluster heads and other workshop staff for service operations Responsible for company s owned workshops and FOCO workshops aftermarket parts service Provide resolution to customer escalation cases Maintain service standards and quality across all outlets Brand Consistency Ensure all service marketing communications align with...

  • Head of Digital Marketing

    1 week ago

    pune district, India People Equation Full time

    Head -Digital Marketing – Group Role Location: Pune Reporting To: Vice President – Corporate Office Experience: 15+ years of overall experience, 6+ years in digital-first marketing leadership across multi-sector environments Who We are Looking For A data-obsessed, brand-savvy, performance-driven digital marketing leader who thrives on building...