Center Head

1 day ago

Pune, Maharashtra, India Jobstronaut Full time ₹ 15,00,000 - ₹ 25,00,000 per year

The client is in the Healthcare Education industry and is looking to hire a Center Head for their upcoming center at Pune.

Role :

The Center Head will be responsible for overseeing the day-to-day operations of the entire center while driving business performance, service excellence, and profitability. This role carries full ownership of the center's
P&L
, ensuring revenue growth, cost optimization, and sustainable operations. The Center Head will lead, motivate, and develop teams while ensuring customer satisfaction, compliance, and business objectives are consistently met.

Key Responsibilities:

1. Business & P&L Management:

  • Own the center's P&L and deliver revenue, profitability, and growth targets.
  • Monitor financial performance, manage budgets, control costs, and optimize resource utilization.
  • Develop and implement strategies to increase business volumes and improve margins.

2. Operations Management:

  • Oversee end-to-end operations of the center ensuring efficiency, productivity, and service excellence.
  • Establish, monitor, and improve SOPs to maintain high operational standards.
  • Ensure compliance with company policies, legal requirements, and industry standards.

3. People Leadership & Team Development:

  • Lead, mentor, and manage cross-functional teams including operations, sales, support, and administration.
  • Drive a performance-oriented culture with clear KPIs and accountability.
  • Build capability through training, coaching, and succession planning.

4. Customer & Stakeholder Management:

  • Ensure superior customer experience and service quality.
  • Maintain strong relationships with clients, partners, vendors, and key stakeholders.
  • Act as the face of the center for both internal and external engagements.

5. Business Development & Strategy Execution:

  • Identify new opportunities for growth, partnerships, and service enhancements.
  • Translate organizational strategy into actionable plans for the center.

Key Skills & Competencies:

  • Strong business acumen with proven P&L management experience.
  • Excellent leadership, people management, and motivational skills.
  • Strong operational expertise with the ability to streamline processes.
  • Analytical and problem-solving skills with a focus on results.
  • Exceptional communication and stakeholder management abilities.
  • Ability to work in a fast-paced, dynamic environment.

Qualifications & Experience:

  • Graduate / Postgraduate in Business Administration, Management, or any science background.
  • 8–12 years of relevant experience in operations / business management with at least 3–5 years in a leadership role.
  • Proven track record of managing teams and owning P&L responsibility.
  • Experience in Education / Training industry would be an advantage.

Performance Metrics (KPIs):

  • Achievement of revenue and profitability targets.
  • Operational efficiency and process adherence.
  • Employee engagement and retention.
  • Customer satisfaction (NPS / feedback scores).
  • Business growth and market share improvement.

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