Technical Assistance Center Engineer

4 weeks ago

Pune, India VLaunchU Full time

About the job : Voice NOC & Technical Assistance Center (VoIP-Telecom)Location : Pune (On-site, 24/7 Rotational)Experience : 2 5 the Role : We are looking for motivated professionals to join our Voice NOC & Technical Assistance Center (TAC) team.This role involves supporting and managing voice/telecom networks, troubleshooting VoIP services, and working closely with global vendors and carriers to ensure seamless Responsibilities : - Provide end-to-end support for telecom servicesfrom ticket creation to resolution.- Manage & troubleshoot Hosted PBX, SIP Trunking, PRI, Toll-Free Services, Long Distance, and Audio Conferencing.- Diagnose VoIP call issues (ASR, ACD, PDD, Dead Air, DTMF, codec mismatches, one-way audio, DID, Toll-Free).- Monitor and manage network entities including routers, switches, NGN, soft switches, SBCs, gateways, and Tx equipment.- Perform proactive monitoring on Dialogic NGN, Sansay, Acme/Oracle SBCs, Cisco ONS, and other telecom hardware.- Collaborate with vendors on T1/T3 circuits, conduct head-to-head testing on transport layers.- Investigate and resolve fraud-related cases, and provide escalation support by analyzing SIP/SS7 traces, CDRs, switch logs.- Ensure SLA adherence and provide timely updates to customers and vendors.- Troubleshoot VoIP features (answering rules, music on hold, calling card services, etc.- Work in a 24/7 rotational environment ensuring minimal service : - Strong knowledge of CUCM (Cisco Unified Communications Manager), SIP/SS7 protocols, SBCs, NGN, and VoIP troubleshooting.- Familiarity with telecom hardware like Dialogic, Sansay, Acme/Oracle SBCs, Cisco ONS, routers, and switches.- Certifications such as CCNA Voice / CCNP Voice are an added advantage.- Excellent communication skills (oral & written).- Strong analytical and problem-solving abilities.- Ability to quickly learn and adapt to internal tools & Join : - Opportunity to work on global telecom operations with exposure to the latest voice technologies.- Clear growth track in VoIP, NOC, and TAC domains (ref:hirist.tech)

  • Electronics Engineering Internship in Pune

    1 week ago

    Pune, Maharashtra, India Venture Center Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Selected Intern's Day-to-day Responsibilities IncludeSupport in design, prototyping, and fabrication of medical devicesWork on embedded systems and the integration of various hardware componentsDevelop and test GUI applications for device interfacesAssist in technical and non-technical workshopsAbout Company: The Venture Center (registered as...

  • Prototyping Internship in Pune

    2 weeks ago

    Pune, Maharashtra, India Venture Center Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Selected Intern's Day-to-day Responsibilities IncludeSupport in design, prototyping, and fabrication of medical devicesAssist in the design and prototyping of medical devices and harvestersWork on embedded systems and the integration of various hardware componentsDevelop and test GUI applications for device interfacesAssist in technical and non-technical...

  • Center Manager

    7 hours ago

    Pune, India Progenesis IVF Fertility Center Full time

    Job Title: Center Manager Department: Operations – Center Management Reporting To: Chief Operating Officer (COO) Job Location: As Assigned About Progenesis IVF Progenesis IVF is a leading healthcare organization dedicated to addressing infertility challenges and helping couples achieve parenthood. Since our establishment in 2014, we have focused on...

  • Center Manager

    1 day ago

    Pune, Maharashtra, India Progenesis IVF Fertility Center Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job Description – Center ManagerDocument Code:PROG/HRD/25-26/FF 09/00Pages:1–6Job Title:Center ManagerDepartment:Operations – Center ManagementReporting To:Chief Operating Officer (COO)Job Location:As AssignedAbout Progenesis IVFProgenesis IVF is a leading healthcare organization dedicated to addressing infertility challenges and helping couples...

  • Center Manager

    19 hours ago

    Pune, India Progenesis IVF Fertility Center Full time

    Job Title:Center ManagerDepartment:Operations – Center ManagementReporting To:Chief Operating Officer (COO)Job Location:As AssignedAbout Progenesis IVFProgenesis IVF is a leading healthcare organization dedicated to addressing infertility challenges and helping couples achieve parenthood. Since our establishment in 2014, we have focused on delivering...

  • Center Manager

    12 hours ago

    Pune, India Progenesis IVF Fertility Center Full time

    Job Title:Center ManagerDepartment:Operations – Center ManagementReporting To:Chief Operating Officer (COO)Job Location:As AssignedAbout Progenesis IVFProgenesis IVF is a leading healthcare organization dedicated to addressing infertility challenges and helping couples achieve parenthood. Since our establishment in 2014, we have focused on delivering...

  • Center Manager

    7 hours ago

    Pune, India Progenesis IVF Fertility Center Full time

    Job Title:Center ManagerDepartment:Operations – Center ManagementReporting To:Chief Operating Officer (COO)Job Location:As AssignedAbout Progenesis IVFProgenesis IVF is a leading healthcare organization dedicated to addressing infertility challenges and helping couples achieve parenthood. Since our establishment in 2014, we have focused on delivering...

  • Center Manager

    15 hours ago

    Pune, India Progenesis IVF Fertility Center Full time

    Job Title:Center ManagerDepartment:Operations – Center ManagementReporting To:Chief Operating Officer (COO)Job Location:As AssignedAbout Progenesis IVFProgenesis IVF is a leading healthcare organization dedicated to addressing infertility challenges and helping couples achieve parenthood. Since our establishment in 2014, we have focused on delivering...

  • Network Operations Center Engineer

    2 days ago

    Pune, India Tata Consultancy Services Full time

    Role: NOC Engineer Experience: 3 to 5years Location: Pune, Chennai Notice Period: 0 to 45 days Immediate joiners preferred Responsibilities: - We are seeking a skilled Command Center Team Member with Level 1.5 IT Infrastructure expertise to monitor, support, and troubleshoot IT systems. The ideal candidate will have a foundation in networking, cloud...

  • Assistant Center Manager

    7 days ago

    Dhanori, Pune, Maharashtra, India Kidzonia International pre School Full time ₹ 1,80,000 - ₹ 2,80,000 per year

    The Assistant Center Manager plays a key supporting role in the smooth functioning of the preschool center. This position assists the Center Manager in managing daily operations, admissions, academics, staff coordination, and parent engagement. The role requires strong organizational skills, a proactive mindset, and the ability to support a team in...