Technical Assistance Center Engineer
1 week ago
About the job : Voice NOC & Technical Assistance Center (VoIP-Telecom)Location : Pune (On-site, 24/7 Rotational)Experience : 2 5 the Role : We are looking for motivated professionals to join our Voice NOC & Technical Assistance Center (TAC) team.This role involves supporting and managing voice/telecom networks, troubleshooting VoIP services, and working closely with global vendors and carriers to ensure seamless Responsibilities : - Provide end-to-end support for telecom servicesfrom ticket creation to resolution.- Manage & troubleshoot Hosted PBX, SIP Trunking, PRI, Toll-Free Services, Long Distance, and Audio Conferencing.- Diagnose VoIP call issues (ASR, ACD, PDD, Dead Air, DTMF, codec mismatches, one-way audio, DID, Toll-Free).- Monitor and manage network entities including routers, switches, NGN, soft switches, SBCs, gateways, and Tx equipment.- Perform proactive monitoring on Dialogic NGN, Sansay, Acme/Oracle SBCs, Cisco ONS, and other telecom hardware.- Collaborate with vendors on T1/T3 circuits, conduct head-to-head testing on transport layers.- Investigate and resolve fraud-related cases, and provide escalation support by analyzing SIP/SS7 traces, CDRs, switch logs.- Ensure SLA adherence and provide timely updates to customers and vendors.- Troubleshoot VoIP features (answering rules, music on hold, calling card services, etc.- Work in a 24/7 rotational environment ensuring minimal service : - Strong knowledge of CUCM (Cisco Unified Communications Manager), SIP/SS7 protocols, SBCs, NGN, and VoIP troubleshooting.- Familiarity with telecom hardware like Dialogic, Sansay, Acme/Oracle SBCs, Cisco ONS, routers, and switches.- Certifications such as CCNA Voice / CCNP Voice are an added advantage.- Excellent communication skills (oral & written).- Strong analytical and problem-solving abilities.- Ability to quickly learn and adapt to internal tools & Join : - Opportunity to work on global telecom operations with exposure to the latest voice technologies.- Clear growth track in VoIP, NOC, and TAC domains (ref:hirist.tech)
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