Guest Relations Manager

2 weeks ago

Goa, India Caravela Beach Resort Goa Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Reporting to: Room Division Manager

We are seeking a passionate and service-driven Guest Relations leader to elevate our Front Office operations. As a key member of the team, you will oversee the Guest Relations department, ensure world-class service delivery, and create memorable guest experiences.

Key Responsibilities:

  • Lead, schedule, and mentor the Guest Relations team to meet Core and Service Culture standards.
  • Handle VIP guests, special requests, and high-profile arrivals with personalized attention.
  • Drive guest satisfaction through proactive service, intuitive recovery efforts, and timely response to feedback.
  • Coordinate with Housekeeping, F&B, and other departments to ensure flawless guest journeys.
  • Manage pre-arrival, in-stay, and post-stay processes to strengthen guest engagement and loyalty.
  • Monitor and improve performance on platforms like TripAdvisor and other reputation management tools.
  • Ensure compliance with brand standards and spearhead new service initiatives.
  • Provide lobby presence and hands-on support during peak periods.
  • Collaborate with Duty Managers to optimize room availability and upsell opportunities.
  • Assist in forecasting, budgeting, and overall Front Office operations as needed.

Join us in redefining hospitality excellence. If you're guest-focused, detail-oriented, and a natural leader, we'd love to hear from you

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