Quality Assurance Specialist

2 weeks ago

Greater Bengaluru Area, India Arrowhead Full time ₹ 8,00,000 - ₹ 12,00,000 per year

QC Analyst — Arrowhead (Bangalore | Full-time | Onsite)

Join India's fastest-growing voice AI startup powering autonomous calling agents at scale.

About Arrowhead

Arrowhead builds state-of-the-art autonomous voice AI agents that handle millions of real-time calls across sectors like edtech, fintech, and healthcare. Our clients include top-tier firms such as PhysicsWallah, Vedantu, Aditya Birla, Paytm Insurance, and Tata 1mg.

We're scaling rapidly and are backed by leading investors, with a sharp focus on AI, real-time systems, and large-scale distributed infrastructure.

What You'll Do

As a QC analyst, you'll be:

  • Working closely with prompt engineers to relay findings
  • Listening to and analyzing customer calls handled by our AI voice agents.
  • Identifying issues such as incorrect responses, flow breaks, or technical glitches.
  • Debugging call transcripts and flagging root causes for errors.
  • Documenting patterns and working with the product/prompting team to improve accuracy and conversion.
  • Ensuring that calls meet quality, compliance, and customer experience standards..

What We're Looking For

  • Pursuing bachelor's or Master's degree in Computer Science, Artificial Intelligence, English, Journalism, or a related field.
  • Strong proficiency in English + Hindi
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and collaboration skills.
  • Ability to work in a fast-paced, dynamic environment.

Why Arrowhead

  • Work on one of the most exciting voice AI stacks in the country.
  • Ownership from day one — you'll own key services that drive 100K+ calls/day.
  • Tight-knit team with zero fluff, high velocity culture.
  • Competitive compensation, strong equity upside, and opportunity to grow fast.

Location: Bangalore (Work From Office)

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