AM Underwriting

Role & responsibilities

• Manage day-to-day production and ensure SLAs are met
• Knowledge of up-stream and down-stream processes of underwriting and how they are linked with each other
• Perform root cause analysis for internal and external client comebacks by partnering with agent and operations supervisor
• Provide feedback to the agent for each error and share monthly summarized feedback with operation supervisors
• Develop corrective and preventive actions by partnering with operations
• Perform deep dive audits and report out severity alerts process gaps
• Follow up on action plans to validate the implementation
• Verify corrective actions are implemented and gather evidence
• Monitor customer comebacks and update customer comeback tracker
• Participate in the internal and external calibration sessions
• Review departmental procedure manuals for completeness and report out any possible gaps
• Discuss process updates with operations and training teams to develop clear understanding around the changes
• Perform accreditation for new hires as per the defined guidelines
• Ensure additional audits are performed for agents identified under bottom quartiles and training need identification exercise is conducted by collaborating with operations and training team
• Publish weekly and monthly accuracy reports to the stakeholders
• Publish monthly calibration reports
• Contribute towards process improvements through brainwaves and kaizen

Preferred candidate profile

• Minimum Graduate
• 5-6 years P&C underwriting experience in London Market specially in Lloyds Insurance