AM Underwriting

23 hours ago

Gurgaon, Haryana, India WNS Holdings Full time ₹ 15,00,000 - ₹ 20,00,000 per year

Role & responsibilities

  • Manage day-to-day production and ensure SLAs are met
  • Knowledge of up-stream and down-stream processes of underwriting and how they are linked with each other
  • Perform root cause analysis for internal and external client comebacks by partnering with agent and operations supervisor
  • Provide feedback to the agent for each error and share monthly summarized feedback with operation supervisors
  • Develop corrective and preventive actions by partnering with operations
  • Perform deep dive audits and report out severity alerts process gaps
  • Follow up on action plans to validate the implementation
  • Verify corrective actions are implemented and gather evidence
  • Monitor customer comebacks and update customer comeback tracker
  • Participate in the internal and external calibration sessions
  • Review departmental procedure manuals for completeness and report out any possible gaps
  • Discuss process updates with operations and training teams to develop clear understanding around the changes
  • Perform accreditation for new hires as per the defined guidelines
  • Ensure additional audits are performed for agents identified under bottom quartiles and training need identification exercise is conducted by collaborating with operations and training team
  • Publish weekly and monthly accuracy reports to the stakeholders
  • Publish monthly calibration reports
  • Contribute towards process improvements through brainwaves and kaizen

Preferred candidate profile

  • Minimum Graduate
  • 5-6 years P&C underwriting experience in London Market specially in Lloyds Insurance

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