Assistant Manager

5 days ago

Delhi Gurugram NCR New Delhi, India GAL Delhi Duty Free Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Role & responsibilities

A. Employee Relations & Grievance Management

  • Act as a trusted advisor and first point of contact for employees on workplace concerns.
  • Handle grievances, employee queries, and conflict situations with fairness, empathy, and adherence to company policies.
  • Foster a culture of transparency, open communication, and mutual respect across teams.

B. Talent Management and Development

  • Implement performance management processes, ensuring timely goal setting, reviews, and feedback.
  • Drive talent retention strategies and career progression planning.
  • Support leadership in identifying high-potential employees and designing growth interventions.
  • Partner with managers to create succession pipelines and development plans.

C. HR Operations and Compliance

  • Oversee day-to-day HR operations including onboarding, induction, HRMS updates, and personnel record management.
  • Support payroll coordination and benefits administration in collaboration with the HR operations team.
  • Ensure compliance with statutory requirements and internal HR policies.
  • Regularly review and update HR processes for efficiency and accuracy.

D. Recruitment and Onboarding

  • Partner with stakeholders to understand manpower requirements for various departments.
  • Source, screen, and interview candidates to meet hiring needs within set timelines.
  • Ensure smooth onboarding and induction to provide a seamless employee experience.
  • Build and maintain a pipeline of potential candidates for critical positions.

E. Business Partnership & Stake Holder Management

  • Collaborate closely with line managers and business leaders to align HR strategies with organizational objectives.
  • Provide HR insights and data to management for informed decision-making.
  • Actively contribute to workforce planning and organizational development initiatives.

F. Rewards & Recognition/ Employee Engagement

  • Partner with HR colleagues in all employee engagement activities like monthly reward and recognition program, employee connects, festival celebrations, sports, etc.

G. Performance Management

  • Partner with HR Manager in driving confirmation and annual appraisals.

Preferred candidate profile

  • 7 - 10 Years of HR experience in an upscale retail/hospitality industry in talent management, HR operations, recruitment and grievance handling.

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