Lead QA Engineer

Job Title: Senior QA Engineer 

Location: Hybrid / Remote  

Job Type: Full-time 

About ServiceChannel  

ServiceChannel is the leading cloud-based service automation platform for facilities management, trusted by over 500 enterprise clients worldwide. With more than two decades of experience in the industry, we empower businesses to source, procure, manage, and pay for repair and maintenance services through a single, unified platform. Our robust network includes thousands of service providers, ensuring comprehensive coverage and efficient service delivery across various sectors. 

ServiceChannel processes millions of service requests annually, demonstrating our capability to handle large-scale operations seamlessly. Our commitment to innovation and technology has enabled us to develop advanced analytics and reporting tools, providing businesses with actionable insights to optimize performance and reduce costs. 

Position Overview 

At ServiceChannel, Senior QA Engineers play a critical role in ensuring the quality and reliability of our software solutions. They are integral in transforming ideas into high-quality, robust products by designing and implementing comprehensive testing strategies. Prospective candidates must have extensive experience in software testing, particularly within a Software as a Service (SaaS) environment, and be proficient with .Net and cloud technologies. 

A deep understanding of software development and secure testing lifecycles is essential, along with expertise in web application workflows, components, databases, and security principles. The ideal candidate will work on enterprise software, data, and other projects, supporting ServiceChannel's winning product strategy and roadmap through meticulous testing and quality assurance practices. 

Collaborating with global teams, you will bring a local perspective and contribute to our diverse and inclusive work environment, ensuring our solutions meet the highest standards of quality and performance. 

Key Responsibilities 

Design, develop, and execute comprehensive test strategies and test plans to ensure the quality and functionality of software products. 

Lead the testing efforts for complex software projects, ensuring thorough test coverage and adherence to quality standards. 

Collaborate closely with cross-functional teams, including developers, product managers, and DevOps, to understand requirements and deliver high-quality software. 

Identify, document, and track software defects and work with development teams to resolve issues efficiently. 

Implement and maintain automated test frameworks and scripts to improve test coverage and efficiency. 

Mentor and guide junior QA engineers, providing technical expertise and promoting best practices in testing and quality assurance. 

Continuously evaluate and recommend improvements to the QA processes and tools to enhance overall product quality. 

Required Skills & Experience 

Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent work experience. 

At least 5 years of experience in software quality assurance, with a focus on test automation and manual testing. 

Proficiency in writing test scripts using automation tools such as Selenium, JUnit, TestNG, or similar. 

Strong understanding of software development lifecycle (SDLC) and quality assurance methodologies. 

Experience with performance and load testing tools such as JMeter or LoadRunner. 

Familiarity with CI/CD pipelines and experience integrating automated tests into the build process. 

Solid understanding of API testing, including tools like Postman or SoapUI. 

Excellent problem-solving skills and attention to detail. 

Preferred Skills & Experience 

Experience with cloud-based testing environments and tools. 

Familiarity with Agile and Scrum methodologies. 

Knowledge of version control systems such as Git. 

Experience with mobile application testing. 

Strong communication skills, both verbal and written, with the ability to effectively communicate complex technical concepts.