Mortgage Team Leader

23 hours ago

Pune, Maharashtra, India BEWAHARVEST Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Description for Team Leader

Job Title: Mortgage Team Leader

Required: 2

Band: BPO3/4

Salary: LPA

Shift: US shift time

Reporting To: Operations Manager – Mortgage Operations

Qualifications Minimum Bachelor's degree (preferably in a Business/Finance/Accounting related field)

Job Description:

To manage the client expectations, by proactively engaging in calls/discussions to understand the process requirement, planning out the work allocation plan, ensure timely completion and submission of tasks.

Typical Job Duties:


• Authorizing High value & sensitive customer payments


• Work Allocation & Tracking of completion


• SLA Tracking & Cut-off Tracking


• Periodic Volume Inflow Tracking


• Quality monitoring


• Monitoring of Daily checklist & Preparation of EOD report


• Be able to analyze and take appropriate decisions


• Be familiar with the required process documentation


• Be able to lead a team of 18 to 20 members


• Be willing to shoulder additional responsibilities on their own


• Have good working knowledge on Microsoft tools (Excel, Access)


• Coordinate with business and other internal units for any one-time tasks or projects


• Be well versed with risk assessment and audit documentation


• Proactively manage client expectation


• Coordinate with client vendors for normal BAU activities.


• Escalate / flag issues appropriately

Competencies/Skill set requirements


• In depth understanding Mortgage servicing across research services, account updates, payments & Payoffs, default management


• Good team & process management skills


• Good MS Excel skills


• General management skills

Preferred personal attributes


• Interpersonal effectiveness


• Result orientation


• Customer orientation


• Analytical thinking


• Self-motivated

Knowledge/Experience requisite


• years of experience


• Team management experience.

**PAN and DOB are required to create an employee profile in the database.**

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