Manager – Data Analytics

2 weeks ago

Gurgaon, Haryana, India TP Full time

Hiring: Manager – Data Analytics

Location: Gurugram
|
Experience:
5 + years

We're looking for a
Manager – Analytics (Technical)
to lead strategic programs, drive data-backed decision-making, and elevate performance across our Partner Oversight Program.

Key Responsibilities

Program Leadership & Strategy

  • Own the vision and end-to-end execution of the Partner Oversight Program across Quality, Reporting, and Technical areas.
  • Develop and manage a detailed program roadmap, defining milestones, closing knowledge gaps, and enabling business performance goals.
  • Communicate roadmap status and manage shifting priorities effectively.

Analytics & Insight Generation

  • Design and deliver key performance goals using quantitative and qualitative approaches.
  • Synthesize data from multiple sources to generate meaningful insights and present clear, actionable recommendations to senior leaders.
  • Champion customer insights across Verizon, driving collaboration and influencing business-impacting decisions.

Technical & Analytical Expertise

  • Conduct data exploration, hypothesis testing, and statistical analysis.
  • Design KPIs, build dashboards (Power BI/Tableau), manage SQL databases, and perform advanced analytics using Python.
  • Support predictive analytics and machine learning initiatives (good to have).

Leadership & Collaboration

  • Lead and mentor an analytics team, ensuring consistent delivery, alignment, and quality standards.
  • Drive continuous improvement and cross-functional alignment.

Performance Expectations

Daily

  • Conduct status check-ins to assess operational health, anomalies, and compliance flags.
  • Review system security and performance risks and escalate critical issues.
  • Ensure dispute management processes are followed with timely corrective action.

Weekly

  • Inspect quality metrics, KPI trends, and compliance updates.
  • Hold weekly staff meetings to review performance and key findings.
  • Identify high-priority risks and wins for stakeholder governance discussions.
  • Review alignment between technical and business teams.

Monthly

  • Create high-level summaries for senior management (quality metrics, risks, compliance).
  • Lead formal governance sessions to review SLAs, KPIs, and performance vs. targets.
  • Prepare monthly communications outlining program accomplishments, KPI shifts, and strategic updates.

Quarterly

  • Review quarterly roadmap and business initiatives.
  • Create and deliver a comprehensive QBR deck.
  • Align with transformation teams on strategic direction and cross-functional initiatives.
  • Conduct formal risk reviews (operational, compliance, security, cost) and identify standardization and best practices.

Skills & Tools

SQL | Python | Power BI/Tableau | Statistical Analysis | KPI Design | Data Storytelling | Predictive Analytics (Plus) | Data Governance | Program Management

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