Telecom Operations Specialist
7 days ago
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Telecom Operations Specialist – Genesys Cloud Voice
Why Genesys Needs YouConnections matter—especially when urgency is critical. Our technology powers those moments, creating Experience as a Service. At Genesys, we own the services we deliver, and words like scalability, resiliency, and automation are at the heart of everything we do.
What is Genesys Cloud Voice?Genesys Cloud Voice is an Internet-based telephony service hosted on Amazon Web Services (AWS). Built on microservices, it powers a carrier-grade voice platform that delivers over 105 million calls and 230 million billed minutes each month—and growing.
You'll work in a fast-paced, startup-like culture where innovation, experimentation, and change are constant. [Learn more about Genesys Cloud Voice here.]
A Successful Telecom Operations Specialist Will...Be detail-oriented and collaborative across teams
Thrive in a high-performance, fast-paced environment
Manage tasks and goals independently with a self-starter mindset
Bring a positive attitude and willingness to take on new challenges
Stay customer-focused and proactive when issues arise
Demonstrate strong communication skills (verbal & written)
Be a solution-oriented problem solver
Create and update processes to improve customer experience
Follow established procedures with consistency and accuracy
Facilitate customer number porting and purchasing with providers
Communicate order status to customers via email in real time
Enter and manage order data in carrier systems with high accuracy and timeliness
Maintain accuracy and compliance with company and industry standards
Manage, create, and coordinate requests across multiple databases
Diagnose and resolve issues with telecom providers
Monitor telecom utilization and assist with capacity planning
Communicate regularly with colleagues and management
Participate in daily stand-ups to share progress, challenges, and ideas
Support Customer Care with escalations and case resolution
We're a collaborative, knowledgeable, and supportive group. We help each other solve challenges, share expertise, and celebrate wins together.
Minimum RequirementsBachelor's degree or equivalent experience
Proven project management experience with successful delivery
Proficiency in Microsoft Office; intermediate Excel skills preferred
Experience with carrier telecom operations (number purchasing, porting, provisioning)
Strong communication skills (verbal & written)
Solution-oriented problem solver
Self-motivated and able to work independently
Experience with telecom provisioning, carrier support, and number porting
Knowledge of telecom regulations
Familiarity with AWS-hosted services or microservices environments
Project management expertise
#LI-Hybrid
#LI-GR1
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit
Reasonable Accommodations:
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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