BPO Associate
7 days ago
Launch robot food delivery services at US
Key Responsibilities:
- Handle incoming customer queries via chat, phone, or email
- Resolve issues related to orders, payments, delivery delays, or app usage
- Coordinate with restaurants and delivery partners for smooth order fulfillment
- Maintain accurate records and escalate unresolved issues
- Deliver high customer satisfaction
Location: Airoli, Navi Mumbai (Work from Office)
Job Type: Full-Time
Salary: ₹21,000 – ₹24,000 per month Experience: 0–2 years (Freshers Welcome)
Shift: Rotational shifts (including weekends & holidays)
Weekly Offs: 2 rotational offs per week
About the Company:
We are a rapidly growing food delivery platform that's changing how India eats. Our team in Airoli, Navi Mumbai is expanding, and we're hiring Customer Care Executives to deliver fast, friendly, and efficient support to our users.
Key Responsibilities:
- Handle incoming customer queries via chat, phone, or email
- Resolve issues related to orders, payments, delivery delays, or app usage
- Coordinate with restaurants and delivery partners for smooth order fulfillment
- Maintain accurate records and escalate unresolved issues
- Deliver high customer satisfaction and meet response time targets
Requirements:
- Strong communication skills in English
- Comfortable using apps, chat tools, and computers
- Good listening skills and a calm, helpful attitude
- Ability to work in rotational shifts (including nights/weekends)
- Open to working with 2 rotational weekly offs
Eligibility:
- Minimum Qualification: 12th Pass / Graduate
- Experience: 0 to 2 years (Freshers are welcome)
- Prior BPO
Job Types: Full-time, Fresher
Pay: ₹21, ₹25,000.00 per month
Benefits:
- Health insurance
- Provident Fund
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