Hiring AV Service Manager-AV Solutions| Delhi NCR
6 hours ago
Company Overview
A trusted leader in Indias IT infrastructure and audio-visual integration domain, delivering large-scale enterprise solutions across structured cabling, AV systems, and data-center technologies for over two decades. The organization partners with top global brands and serves leading multinational clients nationwide.
Role Essentials
Position: AV Service Manager
Location:Noida/Gurgaon
Experience: 8+ years in AV service
Key Responsibilities
- Lead a national team of 1020 AV service engineers and coordinators.
- Ensure SLA compliance, AMC renewals, and client satisfaction across MNC sites.
- Manage inventory, spares planning, and RMA coordination with OEMs (Crestron, Cisco, Poly, LG, Samsung).
- Conduct site surveys, prepare BOQs, and support break-fix or software upgrade activities.
- Collaborate with management to drive service performance and customer retention.
Must-Have Skills
- In-depth expertise in AV systems and VC solutions (Crestron, Cisco, Poly, LG, Samsung).
- AVIXA or OEM certifications preferred.
- Strong BOQ, Excel, and CRM/ticketing skills.
- Basic programming (C++) knowledge.
- Excellent client communication and team leadership abilities.
Why You Should Apply
- 25+ years of experience in IT and AV projects across India.
- ISO 9001:2015 certified and D&B-rated company.
- Works with top global clients and trusted OEMs like Cisco, Crestron, and LG.
- Offices in major cities like Delhi, Mumbai, Bengaluru, Chennai, and Pune.
- Hands-on exposure to advanced AV and data-center technologies.
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