CRM Executive

13 hours ago


Faridabad, Haryana, India PinnacleU Full time

Position: CRM Executive

Location: Faridabad

Working Days: Monday to Saturday

Experience Required: 2-3 years

Client: Personal Care brand

Responsibilities

  • Handle inbound and outbound support calls to resolve customer queries related to product usage, warranty, service, and troubleshooting

  • Ensure timely follow-up and closure of all customer concerns.

  • Maintain a professional and empathetic approach while dealing with escalations.

  • Log and track customer complaints, queries, and resolutions through the CRM system.

  • Assign and coordinate cases with service centers/operations teams where required.

  • Ensure all cases are updated with correct status and closed within defined timelines.

  • Assist customers with product replacements, returns, or repairs under warranty/service policy.

  • Coordinate with logistics/service partners for smooth handling of customer requests.

  • Build strong customer relationships by providing consistent, courteous, and effective support.

  • Proactively inform customers about resolution timelines and next steps.

Key Skills & Requirements:

  • 1–3 years of experience in customer support / CRM operations / call handling.

  • Strong communication skills (English & Hindi).

  • Familiarity with CRM/call management tools (e.g., Zoho, Freshdesk).

  • Ability to multitask and manage customer expectations effectively.

  • Problem-solving attitude with customer-first thinking.

  • Organized and detail-oriented with proper call documentation skills


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