CRM Executive
13 hours ago
Position: CRM Executive
Location: Faridabad
Working Days: Monday to Saturday
Experience Required: 2-3 years
Client: Personal Care brand
Responsibilities
Handle inbound and outbound support calls to resolve customer queries related to product usage, warranty, service, and troubleshooting
Ensure timely follow-up and closure of all customer concerns.
Maintain a professional and empathetic approach while dealing with escalations.
Log and track customer complaints, queries, and resolutions through the CRM system.
Assign and coordinate cases with service centers/operations teams where required.
Ensure all cases are updated with correct status and closed within defined timelines.
Assist customers with product replacements, returns, or repairs under warranty/service policy.
Coordinate with logistics/service partners for smooth handling of customer requests.
Build strong customer relationships by providing consistent, courteous, and effective support.
Proactively inform customers about resolution timelines and next steps.
Key Skills & Requirements:
1–3 years of experience in customer support / CRM operations / call handling.
Strong communication skills (English & Hindi).
Familiarity with CRM/call management tools (e.g., Zoho, Freshdesk).
Ability to multitask and manage customer expectations effectively.
Problem-solving attitude with customer-first thinking.
Organized and detail-oriented with proper call documentation skills
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